The reason to write you on fb is that your customer care is the worse staff in the world i have ever seen & they are quite uneducated or kinda bound to what they said.
Seems they don't understand the meaning of customer care & they are bound to what their system shows & keep repeating that sentence n details which led customer to call them up. They behave like we are the fool to call up, we don't abt internet usage made by us, we don't know other internet packs available. They are not ready to listen to me & keep repeating their info. Better u shut down ur call centers or else hire some decent ppl who knows how to handle the situation, instead of saying no to the thing which customer faced without getting any benefits & been charged on some technical grounds which is no customers mistake.
I got to tell u that again my balance is been deducted with around 85-100 rs on 13th midnite. I use net daily for few mins , u can say around 2 mins to 15 mins according to my use which you can verify in your so called system with deduction charges.
That night i browsed for few mins, & then my balance got deducted around 85-100 rs which was headache for me to call ur so called CUSTOMER "CARE" executives.
I tried to call ur customer care n they said call aftr 5 hrs. another night, i called up once again, they said systems are down & requested me to call after 10am in the morning.
Then today i called up customer care, some guy picked up d call, told me the reason for deductions (which is not true, coz i know what i use, what i don't , m not from village to fell into ur traps & this time I wl make sure i drag u guys to the public.) He transfered my call to some senior person, who pickd aftr 5 mins & disconnected my call.
I again called & the guy called AATISH, picked up the call, repeated the same info & said he won't be refunding my money.
I asked him to transfer the call, he did so & my call had been attended by Mr. Vishal Raje , n he too repeated the same thing for few mins again n again & said he can't do anything.
I wonder why all the guys from CCE to senior person are there to help the customers or just the providing details? If they are for there for providing details only, close ur call centers, coz we as customer know what has been deducted. We don't need you guys tell us what's your system showing or what i did (which i didn't)
I have internet plan on BB, in office, in home, y the hell i wl use 800MB on bloody nokia e63 n that too in one hour??? & if I want to use this much of data, I can get the recharge of 90 done which is 6GB of data (200MB/day)
Now you guys look into this matter or else I wl throw all the sims, which my family have, n make sure drag you guys where you lose some more customers.
I think if I am explaining this much, you should know how much i suffered, how much i spent my time to call ur customer care centers, to type this msg.
Hope this will be taken care of & do the needful asap.
Yours positive reply & action on this will be highly appreciated.
Will thanks you when you get me out of this non-sense thing.
We're sorry for the trouble. Please share your email id, location and we will have this looked into for you.
My e-mail id is [email protected]
& m in Pune as of now.
I have mentioned my contact no. in above message to you.
Thank you for your details Kishan,
We will be sure to forward the same to our team to see what best can be done.
Trust me guys, ur staff is useless
Jst got an call from +91-8177825983 n he said he is from customer care.
I told him the problem i faced, & he repeated his recorded thing which your customer care executives n seniors in call centers are repeating, & he is no different.
He is repeating that I used the web browser ( i m not denyin it) but i knw i used for 2 mins & been charged 86 rs ( which is not even charged for international calls for 2 mins)
You guys good in making customers fool & u believe that u say the truth & we the customers are liars. Isn't it?
If you guys can't help me, dont even call me.
Just keep that 86 rs. with you & I will throw this sim in some dust bin.
& the biggest thing , he disconnect my call without solving my problem.
& didn't cared to call me back, so he can listen to me , my problem to help me out.
But, u guys hardly care coz you guys want free money of your customers.
Wrote on 18th Oct. 2012 on FB page of Uninor: around 5.45pm ( now, i didn't noticed the perfect time, which is considered as a proof from Uninor to fool customer)
Anyone using Uninor, pls make sure you record every activity, time, seconds, date when u use any service of this company. Worse experience in my life. Thanks for disappointing us. No need to show your more concern to your customers when you just don't want so solve it. Keep looting. Sabse cheap rates n sabse cheap way to deduct your money from your account.