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Uttar Pradesh

Consumer complaints and reviews about UPSRTC

Jun 16, 2019

Deducted Money not refunded

I was booking my bus ticket from Kanpur to Noida from Upsrtc website but money deducted and ticket not booked. Then i called to customer care, they told me send a mail in upsrtsc mail id and money will be refunded within 10 days.
But After 15 days, i am got my money refunded. I am trying to contact the mentioned contact number but it is not possible.
Please do needful.
May 29, 2019


Hi Team,
I have booked my ticket from user Id - ranju1403 As per below details & then i got message from UPSRTC that our ticket is cancelled i have called in customer care several times but not a single number is working. Kindly update me when & how i get my refund back.

Vineet Kumar
+91 8800171007

Sr Ticket No GUID From To Departure Date Departure Time Booking Date Ticket Status Cancellation No
1 12913907 201905230001424 KSMIG DDN 12/06/2019 09:30 23/05/2019 Cancelled 12931328
May 26, 2019

No response of email

I made a complaint regarding non responsive behavior of their employees. I wanted to know some information regarding the bus service but the helpline number given on the UPSRTC website is not working and the whatsapp number given is not responding for the messages but the messages are being read. Then I made an email regarding this issue but in 6 days I didn't get the reply for the same. I have tweeted for that also but no one is responding from any end. I missed my bus due their very behavior of bad helpline services.

May 15, 2019

refund not issued since october 2018

Sir, I booked a ticket on 06-10-2018 from Lucknow to Allahabad journey
date 08 October 2018 timing 05:15 AM. The bus got
cancelled at the last moment it was said at the enquiry
counter that the refund will be initiated automatically. It’s
been about 7 months and for your kind information that No
refund has been initiated till date nor any information
regarding this has been forwarded.
Ticket No. :11300070
PNR No. : XALD3410061800294
Apr 30, 2019

For refund money

date 29th April 2019 , timing 11:00 AM bus( Lucknow to Gorakhpur) Scania A/C multi Axial seater(2+2) has been cancelled ,But no msg or any information to me , and on query desk she told msg will come and money will be also refunded to you
But not any money will be refunded to me

For refund money

Apr 8, 2019

Refund not received

I cancelled following tickets but still i did not received my refund.
please check.

Ticket No:- 12324158
Transaction No:- ############
PNR No. :- XALG2103051900007
Date of Journey:- 20/03/2019
Cancellation Voucher:-. 12443704

Ticket No:- 12354156
Transaction No:- ############
PNR No. :- XNOD2103091900097
Date of Journey:- 24/03/2019
Cancellation Voucher:- 12462245
Suryansh Maini
Apr 7, 2019


I have booked a ticket from UPSRTC website on 18/03/2019 having the below mentioned details :-
Date of Journey - 18/03/2019
Passenger Name - Raj Kumar Maini
Amount - ₹437

Amount was however deducted but seat was not confirmed.
For refund I have talked multiple times on UPSRTC HELPLINE NUMBER & RAISED MY COMPLAINT ON WHATSAPP also but NO response was given to me.

So I kindly request you to look into the matter asap.
Mar 23, 2019

booking unsuccessful amount deducted from account

Payment page not redirected to payment successful page. Amount has been deducted.
Its redirected to "https://www.upsrtconline.co.in/ticket_booking/getResponseFrpmPG" and the content saying
"Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."

I did an UPI transaction.

Jan 27, 2019

Kumbh shuttle buses

Kumbh shuttle buses service are inappropriate .
They are not stopping at there bus stops and misbehaving.
Saying these are non stop buses direct from Lucknow to prayagraj.
But on the. Front there are written inter district stops.
They are driving buses arbitrary.
We are not getting the proper service of Kumbh shuttle buses.
It gives deep sense of Disappointment.
Jan 6, 2019

Not refunded

I am SADIQ IQBAL from mau my user I'd is msi0786 I have booked a ticket from LUCKNOW to anand vihar
But the transaction was failed which was of rs2712 on 7 November 2018 till now I have not received the
Amount yet . I have talk several time in UPSRTC refund office but they did not helped me
I have talk several time with mr ravi but he did not helped me he has only taken my time and he don't know how to tak
So it's my humble request to take action against him
And please refund me he transaction..
[email protected]
Dec 31, 2018

Mis behaviour of Conductor and failure to issue the journey ticket with dual fare charged

Hi Sir, this is to bring in your kind notice that I traveled from Lakhimpur Bus Depot to Kaushambi via Shatabdi Bus no UP 31 T 7995 on 30/12/2018.

I did not have online booking so I had a verbal conversation with Bus Conductor and he allocated a seat to me to travel and collected the fare Rs. 728/- in the beginning of journey but did not issue me the ticket saying that he shall issue it later in travel.

I waited for some time and asked for the ticket again then he said that Dont worry and the ticket should be issued for sure.

I was tired so i stretched the seat and had a nap and while passengers requesting to turn on the Blower he declined straightaway saying that it was not working which left a bad impression on everyone.

In the mid of journey he kept assured me that he shall issue me the ticket while reaching Kaushambi which was really unbelievable.

At the end of journey he asked me to pay off the Ticket Fare again instead of issuing the ticket and while i asked for the ticket he put an undue pressure on me saying i never paid off the fare. This was really awkward situation for me as all passengers had de-boarded the bus and i was left alone in the bus with another elderly passenger who was the witness of entire episode as i paid off the Fare in front of him. Bus Conductor simply threatened him and sent him off to get down the bus.

I was really scared whether he should not harm me in anyways so i was left with no choice but had to Re pay the Bus fare 728/- again and still did not issue me the ticket and got me down the bus saying that it was fine. This is really embarrassing and raises a question on safety issue while travelling in a Govt conducted Bus.

I got this informed to the local Enquiry window at Kaushambi bus terminal to a Gentleman who advised me to raise a Complaint for the same.

I called the Complaint help line on the given number 18001802877 and i spoke to Nisha Mam and explained the whole story.
She registered the complaint with ref number 181231/02 and has advised to be provided with a resolution in 2 weeks time approx.

All in all this is seriously a threat to a passenger to encounter such unbelievable incident as it might cause any sort of danger while during the journey. Everyone needs to be cautious and alert to avoid such incident to happen.

I wonder whether the RM or ARM takes some disciplinary action against the accused Bus Conductor to win Travelers trust.


Dilshad Ahmad.
Dec 24, 2018

Booking unsuccessful and ticket not generated and money deducted from my account refund money Rs. 1356

With due respect i beg to say that i tried to book a ticket on upsrtc but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 1356 was deducted from my debit card as per enclosed bank statement and credit into upsrtc account. After that, i booked a ticket again and then it was successful. Please resolve the issue with my previous transaction of rs. 1356 on 23 Dec 2018 and refund my money and revert to my debit card.
ashish rawat001
Nov 27, 2018

Refund not credited on my bank account

I have booked two tickets from Delhi to haldwani of 5.11.2018 10 pm janrat and 6/11/2018 12 pm and I cancelled both the tickets before 5 Nov...till date I have not received refund of my tickets...for your reference cancel ticket voucher attached...

The no.mentioned on their website (8756888110) is not reachable from last 5-6 days...when I call on it always says busy...n by chance if it rings....no one pick phone...
And for mail I'd ([email protected]) ..I have already write a mail regarding this to them...but no response...

Refund not credited on my bank account Refund not credited on my bank account

Nov 26, 2018

Cancelled Bus ticket - Refund not received COMPLAINT

The bus dated 08/11/2018 @10:00PM from Allahabad to Alambagh got cancelled. I didn't even get any message regarding the cancellation. I got to know that the bus got cancelled after calling on the helpline number after waiting for the bus till 11:00PM. I got a mail saying 'Thank you for travelling with us'. How can I travel when the bus got cancelled. Havent received my refund till now. PFB the required details -

PNR No - XALM3411081800258
Ticket No - 11544188
Amnt - 358/-
Kindly note a complain for the same and reply with the complaint number for follow up and also share the refund status as it has already been 20 days.

Also, the number ############, either it's always busy or nobody picks up due to which I'm unable to complain. So kindly contact back or provide a number which works.

Nov 19, 2018

Refund not received


My username is v1ag.

On 9th November, 2018 I had booked a ticket from Bahraich(BCH) to Kaiserbagh(KSB), but after the payment, I was not able to see the ticket details in "my booking" section and also did not get any ticket detail in message. Then I checked the same bus seat availability to double check, and seat was shown "Locked" for some time (approx 5-10 mins) and then after some time it was "Available" to book.

Since seat was available, that means transaction was cancelled. So I went ahead and re-booked the ticket again.

Issue is, that I did not get the amount back of my first transaction which was failed. Please look into this.

Nov 17, 2018


Tickets was not booked but 463 rupees was deducted of my account..
Ticket was in Gorakhpur to lucknow..
Sir pls refund my balance ..
Ac XXXXXXXX00164575 Debited with Rs.463.00,15-11-2018 21:30:34 thru Debitcard. Aval Bal Rs.8565.78 CR. Helpline 18001802222
Somnath Sarkar
Nov 14, 2018

Refund Status

Hi Team,

I have cancel my trip on 13th Oct 18. It has been one month now, i have not receive the refund amount or 1600.00 INR. Can you let me know when you are credit my account( Credit Card). Attached contains the cancellation voucher.

Non of there phone number are in operation including toll free number... such a shame.


Refund Status

Nov 12, 2018

for payment refund

मैंने 10 नवंबर 2018 को एक टिकट हरिद्वार टू लखनऊ रात्रि 8:30 वाली वोल्वो बस में बुक किया था टिकट बुक करते समय मेरे द्वारा सीट नंबर 9 को लॉक किया गया जो सफलतापूर्वक हो गया तथा मेरे बैंक अकाउंट जोकि बैंक ऑफ इंडिया में है से किराया 1318 रु सफलतापूर्वक कट गए जिसकी ट्रांजैक्शन आईडी है MEDR/UPSTRC/793457 लेकिन मेरे टिकट की कोई भी सूचना मुझे नहीं मिली बस पर जाकर पता करने पर पता चला कि मेरी टिकट बुक नहीं हुई है अतः आपसे निवेदन है कि मेरे कटे हुए किराए को वापस मेरे अकाउंट में ट्रांसफर कर दिया जाए


यात्री विवरण

विकास बाथम

यात्रा तिथि बुकिंग 10 -11- 2018

ट्रांजैक्शन आईडी MEDR/UPSTRC /793457

हरिद्वार टू लखनऊ रात्रि 8:30 वोल्वो सर्विस

यात्रा आरंभ हरिद्वार बस स्टैंड
Nov 11, 2018

Refund of cancellation


I cancelled my bus ticket (delhi to moradabad) on 27 october 2018. But still, i have not received the refund for this cancellation. I have already sent email on online. [email protected] but have not received any response yet. Also, no one picks the call on their helpline number.

Ref No:11435062
Nov 5, 2018

Payment deducted but TKT not booked

Dear sir, I have booked a TKT from lko to jnp today for 06.11.18

Payment deducted but TKT not booked.

Kindly confirm what to do, as neither I get refund not confirmed TKT.
[email protected]
Oct 29, 2018

Conducter Miss behave and over charge

Hii sir my Self Rajat Sharma.I am traveling from Lucknow (Alambagh) to Delhi (Anand Vihar) My PNR Number ANVT3410291800101.

I have carry luggage waited around 40kg bus conductor demand me for luggage charge And talk miss behave ..He has taken 520/-for luggage charge and give me duplicate copy of not original E-Bill and mentioned 100kg weight on my bill please if you have dout then I am in traveling this you can check .here I can send copy of bill.

Please Don't Travel UP railways buses.
Oct 29, 2018

Refund not received


I have booked tickets on 19th of December from Kaushambi to Moradabad (7:15 AM) but the transaction got failed(Ticket not booked, redirected to the home page) and amount got deducted.I have emailed also on [email protected] but not received any response. Also trying to connect with refund department but they don't pick up the call please tell me how will I get the refund .

Oct 28, 2018


Hi @ParivahanUP @upsrtc_lko

I have booked the ticket from DEHRADUN(DDN) to LUCKNOW(LKO) for 4 passengers dated 20th Oct 2018. After payment page, The amount has been deducted from my account but didn't receive any ticket or confirmation. After payment deduction, it was showing an empty screen with goto home page. I have added a screenshot and details regarding my payment below.

Guest user Id:- [email protected]
mobile no: 9035548758
Amount:- 6,304.00

Bank Details with reference Id
20-Oct-2018 (20-Oct-2018)
reference Id:- ############IGAEPJQGU1

Ankit Verma
Oct 20, 2018

Refund not received

@ParivahanUP @upsrtc_lko
Hi I have booked tickets on 10 of October from the account anki12321 but the transaction got failed and amount got deducted. I am trying to connect with refund department but they don't pick up the call please tell me how will I get the refund help me https://t.co/QRyXMng9eD

Refund not received

Oct 12, 2018

Bus Cancelled Refund not received

Dear Sir,

I booked a ticket from ALAMBAGH to Allahabad on 5 Sep 2018, Departure Time: 07:00 AM ( Volvo ) for 1 person through online. I was informed at Bus Station Alambagh Lucknow that the said Bus was cancelled. So I had to perform my journey by another Bus on purchase a ticket from ticket counter.
I am sorry to intimate that till date refund amt of Rs 506.00 for the said cancelled Bus is not received in my Account.
The booking details are as under:.......
Ticket No: 11131907
Transaction No. ############
PNR No. XALD3409041800298
Boarding Point: Alambagh
Alighting Point: Allahabad
Departure time ( Origin): 07:00 AM
Boarding Time and date: 05/09/2018, 07;00 AM
Depot Name: Alambagh
Passenger Name: Pradeep Kumar Verma, Age: 44,Gender: M, Seat No. 18, quota: G
Please look into the matter urgently and resolve.
Ticket is attached for your reference.

Pradeep Kumar Verma
Mob: 9005091173

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