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Videocon AC

India,
Delhi

Consumer complaints and reviews about Videocon AC

Vivek Kumar
 
Jun 12, 2019

My Ac is not working one month passed my call is pending

Dear videocon

i was purchased on dated 24 April 2017 a Videocon split AC 1.5 Inverter model no VS4154(3S) with 5 year warrenty on inverter compressure and related parts For INR 31000 + 4350 Installation charges from Super Electronics Uttam nagar. My AC is not working since one month i Logged a complaint to videocon customer care no 01139404040 with complaint refrence no 8587900669 Engineer visited and checked found compressor and pcb faulty and promised to changed the parts with in week but no further action taken by vidocon service centre they are saying parts are currently out of stock. and still My AC is not working please resolve my AC related issue or provide me another one

or i will go to court for further action
User770637
 
Jun 29, 2012

Poor Service

sir,
I have a vita air 1.5 ton split a/c sir my a/c is not working properly and i have call to service center from the date of 10/6/12 to 28/06/12 daily i make a call to this no..(9897783004) but this man is not comming to chack the a/c
so please help me.
NAME- RAVI SANWAL
ADDRES-Sanwal bhawan, Bholanath Garden, Haldwani, Nainital, (Uttrakhand) mob-09758801919, 09927041818
E.mail- ([email protected])
User718138
 
Apr 17, 2012

Poor Service

Hi,

This is in reference to thee compliant lodged in regards to complaint No. DEL110420111.

I made a Videocon AC service request on 10the April,2012, for my Videocon window AC 1.5 ton.
I received a conformation request sms for engineer on 14the April,2012. Expecting to receive a call for thee service of thee below mentioned AC request , however to my dismay did not receive any call. I called on thee no. received for thee engineer, however was informed by thee engineer theat thee request s not being processed by him and instead provided me a different no. to call. I called on thee no. i.e , provided by thee engineer , i was informed thee service men are on thee way, i waited for thee entire day on thee 14the April, however no one turned up to address my service request.

Again on thee 15 the i called thee same no. spoke to engineer and was told thee service men had been busy entire day , however for sure will be coming to my address before 3:00 p.m . After 3:00 p.m i was called back thee no. however was given repeated assurances regarding thee service but no one turned up. I called thee Videocon Service no. 18008814040, complaining regarding thee same, and was again given thee same assurance.

Till date i have not received a call from thee engineer nor from thee Videocon service executive regarding my complaint status.

Herein , i am highly dissatisfied withe thee quality of service and complaint handling procedure of thee company.

As a customer i would appreciate timely resolution of thee services and would like to feedback thee company regarding thee same.

Anticipating speedy action.

Regards,

Gaurav

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