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Videocon D2H

India

Consumer complaints and reviews about Videocon D2H

SRIDEVI RAJKUMAR 13
 
May 31, 2019

Signal not available since 22.05.2019

My customer ID 206510463 and my complaint number 721821417 inspite of calling them everyday for 3 to 4 times a day their technician has not visited for correction. They take hourst together to connect to their supervisor after that also there is not change. Kindly let me know whether they are visiting we need to disconnect it.
d2h Team
 
May 30, 2019

Videocon

Dear Mr. Prakasam,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards
 
d2h Team
 
May 30, 2019

Service

Dear Customer (Muskaam),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards
 
d2h Team
 
May 30, 2019

Setupbox Change

Dear Michael,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards
 
d2h Team
 
May 30, 2019

No calls received from service engineer after repeated follow up with Customer care

Dear Shyamal Das,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards
SRIKANTH7G
 
May 30, 2019

No response for service

I had registered a Complaint for signal loss since 10 days and no service engineer attended and when ever i call customer care a new complaint is booked and the response is is complaint has been closed, how come with out addressing the complaint a technician can close the complaint, and there no feedback verification system or tracking of technician contact number to verify.
Very ridiculous service, if don not recharge the company makes 100 calls but when a complaint is launched there no verification of complaint at all, i here by recommended Videocon D2H further to any body.
and further as a customer i want to sue Videocon D2H for not providing appropriate service in Customer Court.
my cust id is 128294811
d2h Team
 
May 29, 2019

No signal after cyclone Fani

Dear Snigdhamayee,

We hope that our team connected with you and was able to assist you. Do let us know if you need any assistance in future.

Thanks & regards
d2h Team
 
May 29, 2019

MY d2h ACCOUNT/PACKAGE CHANGED by Videocon without Intimation

Dear Debajit,

We are trying to reach you on RTN (8553441887 / 8069999427) but not getting any response. Furthermore, we would like to inform you that if you want to activate " STAR Bengali Value Pack” again then share your consent.

Thanks & regards
Shyamal Das Palpara
 
May 29, 2019

No calls received from service engineer after repeated follow up with Customer care

6 days back I raised first complaint regarding Remote replacement.Customer care assured for service within 24 hours but no one came and I got a feedback massage on my phone regarding service quality. This is strange.....No one came for service and the Complaint has been closed by them ....I mean it is ridiculous.How this can happen !!!!

Again I called customer care for the issue but till now no one responded from service team.I am following up with customer care but same answer I am getting"Within next 24 hours our Engineer will call you and solve the issue". Already 6*24 hours passed.

And I am paying for these days also even after I am not able to use D2h. What is happening with D2H now a days???
MichaelTHomas
 
May 28, 2019

Setupbox Change

we have complaint about changing the DTH box we have complaint on 14th they said not registered again we made several calls. againg they took complaint on 19th. evey day i am complaining everytime telling the same thing we will send our engineer. till now till date one engineer came and said that no boxes avaialble. if its a new connection it will be same ? i have been using dth from past 5 years. i have never faced this kind of problem. it has become so worst that after complaining they saying so simple that your complaint has been closed. how can it be. we been trying to reach every day.
Muskaam
 
May 28, 2019

Service

It's better to see program at your mobile rather than taking videocon connection their technician are cheaters and fraud person and company doesn't care about that even they don't have guts to take any action against their technician
Muskaam
 
May 28, 2019

Service

It's better to see all the program at your mobile rather than taking videocon d2h connection plz don't take connection from them there technician are not less than cheater and fraud
d2h Team
 
May 28, 2019

Remote and setup box not working. not able to change channel

Dear Veera,

We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in the future.

Thanks & regards
d2h Team
 
May 28, 2019

Signal not available since 15th

Dear Customer (spprana),

We would like to inform you that as per our records the ODU alignment has been done from our side. Moreover for more support contact at [email protected]

Thanks & regards
S.Prakasam
 
May 28, 2019

Videocon

Not display only audieo not picture
S.Prakasam
 
May 28, 2019

Repair the panel board

No any Pearson responsibility in service partners my tv repair in one month iam calling the you service partner no responsibility our call video con customer care and compliant them
d2h Team
 
May 25, 2019

Relocation Not Done

Dear Raghuveer,

We would like to inform you we have registered your relocation related complaint with Work Order 64402017. We have escalated your concern to our service representative to address your complaint on priority. Please be assured that our engineer will visit you in the next 24 hours. Kindly let us know if you need any further assistance.

Thanks & regards
d2h Team
 
May 25, 2019

Never seen such customer service (210189236)

Dear Charanraj,

We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in the future.

Thanks & regards
d2h Team
 
May 25, 2019

Uninstallation not done

Dear Navneet,

We would like to inform you that as per your concern regarding relocation related request has been cancelled due to not contactable confirmation by our service team. Kindly let us know if you need any further assistance.

Thanks & regards
d2h Team
 
May 24, 2019

D2H : Pathetic customer care

Dear Zafar,

We would like to inform you that the issue has been resolved and the amount has also reversed in your d2h account. Kindly let us know if you need any further assistance.

Thanks & regards
d2h Team
 
May 24, 2019

Reinstallation

Dear Venkatesh,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
d2h Team
 
May 23, 2019

installing Setp up box

Dear Sudhakara,

We would like to inform you that we have already raised the complaint regarding mention below request with work order number 64825747.

Thanks & regards
d2h Team
 
May 23, 2019

Remote problem issue

Dear Bablu,

We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future.

Thanks & regards
Tanvi1706
 
May 23, 2019

New remote not supplied

Name:Amit Kumar Agarwal
RTN:9330999352
Cust id:140208868


  I made several complaints regarding a new d2h remote in last 13 days.Everytime my complaint has been logged in and been asked to wait for 24hrs and your engineer will come and provide me a new [email protected]/- but nobody is replying of that complaint and after few days a message appears in my mobile that your complaint has been resolved successfully.


   Please look into my matter and solve it as soon as possible as my family is being unable to watch tv since last 13 days.


              Thank you
Venkatesh_1
 
May 22, 2019

Reinstallation

I have contacted customer care almost 15 days and raised around 10 requests but none of them actioned and all are closed in status without any action. Raised issue with supervisor and manager but still no responsee. Pethatic service from Videocon dth

Customer I'd: 189517665

Regards.
Venkatesh

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