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Videocon D2H

India

Consumer complaints and reviews about Videocon D2H

d2h Team
 
Sep 10, 2019

Need details of monthly recharge

Dear Rakesh,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Balpreet Singh 1234
 
Sep 9, 2019

Wrong amount deducted from my account

D2H customer team don't respond customer in good manner...since 7th Sep 2019 I m facing this issue. 410 Rs has been deducted from my account...so solution till date and complaint closed in system without solution ...I will go consumer court tomorrow. If issue not resolved.

Regards
d2h Team
 
Sep 9, 2019

Worst Customer Service

Dear Shubham,

We understand that your complaint is resolved now. Kindly let us know if you need any further assistance.

Thanks & regards
d2h Team
 
Sep 9, 2019

D2h not working after recharge

Dear Harvinder,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
d2h Team
 
Sep 9, 2019

Worst Customer Service

Dear Shubham,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Shubham1604
 
Sep 8, 2019

Worst Customer Service

I'm using videocon d2h since last 8 to 9 years, Currently they are giving me worst customer support.
They don't have proper information to tell customer..
Propaganda is Just want to charge some money from customer ..
Senior executives are to busy ..
I tried till 4 hours but each time they told seniors are busy call again after some time..
Hell experience .. 0.1 Star for Videocon D2h.

Customer Id= 88075048
Harvinder65
 
Sep 8, 2019

D2H not working after recharge

Dear Sir/Madam,
I recharged my d2h ,id 30053404 at 4:20 pm yesterday. But after making so many calls to customer care, it has not been started yet.Customer care service are not replying as per expectations. Kindly resolve this issue as soon as possible.

Regards
Harvinder Singh, Mohali.
Customer id 30053404
vrbelose
 
Sep 7, 2019

Need details of monthly recharge

Dear Sir,
My Videocon dth consumer no...157937685..
Please let me know that,what is the my reachage monthly amount...I have reacharged twice in month...
Please see this my issue and confirm for the same.

Regards,
Rakesh Belose
Mob-8291826867
d2h Team
 
Sep 3, 2019

unable to view channels even after recharging online

Dear Mr. Ray,

We understand that your complaint is resolved now. Kindly let us know if you need any further assistance.

Thanks & regards
d2h Team
 
Sep 3, 2019

Amount Deducted

Dear Customer (mhullur),

We would like to inform you that we have credited Rs. 200/- in your d2h account. Kindly let us know if you need any further assistance.

Thanks & regards
d2h Team
 
Sep 3, 2019

unable to view channels even after recharging online

Dear Mr. Ray,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
d2h Team
 
Sep 2, 2019

Miss behave by area head and wrongly closing of work order

Dear Customer (rayapureddy),

We understand that your complaint is resolved now. Kindly let us know if you need any further assistance.

Thanks & regards
d2h Team
 
Sep 2, 2019

Remote problem not resolved

Dear N. Nagaraju,

We understand that your complaint is resolved now. Kindly let us know if you need any further assistance.

Thanks & regards
d2h Team
 
Sep 2, 2019

Amount Deducted

Dear Customer (mhullur),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
d2h Team
 
Sep 2, 2019

Complaint not resolved still now, From 25 onwards

Dear Veera,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards
d2h Team
 
Sep 2, 2019

service

Dear Ramana,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards
M. Ray
 
Sep 2, 2019

unable to view channels even after recharging online

My customer ID is :174297861( Videocon D2h customer)
I recharged Rs 330 on 31.08.2019 for a month for Bengal gold combo.
But unfortuneltaly I have been unable to view any channels since 31st August 2019.
I have called up customer service number of times since 31st but these attendants have zero domain knowledge and have been unable to rectify teh problem till date.
Finally today one of tehir executive said to rectify the problem he shall be sending an engineer for which again Rs 200 shall be cahrged.
First I recharged and spent my amount which has been locked in without myself avaialbing teh service , secong when Videocon is unable to rectify teh problem, they are again charging for sending an engineer.
Furthermore the package said the recharge amount of Rs 330 is for a month while I have been getting SMS that teh due date is 26th SEP, 2019.
EXTREMELY PATHETIC EXPERIENCE.....NOBODY IT SEEMS IS WILLING TO WORK FOR CUSTOMERS.......
As of now, I am trying to contact nodal officers videocon D2h WB 's number but it is saying" the number you are trying to call is currently busy since the past 1 hour intermittently tried but the same response"
M. Ray
 
Sep 2, 2019

unable to view channels even after recharging online

My customer ID is :174297861
I recharged Rs 330 on 31.08.2019 for a month for Bengal gold combo.
But unfortuneltaly I have been unable to view any channels since 31st August 2019.
I have called up customer service number of times since 31st but these attendants have zero domain knowledge and have been unable to rectify teh problem till date.
Finally today one of tehir executive said to rectify the problem he shall be sending an engineer for which again Rs 200 shall be cahrged.
First I recharged and spent my amount which has been locked in without myself avaialbing teh service , secong when Videocon is unable to rectify teh problem, they are again charging for sending an engineer.
Furthermore the package said the recharge amount of Rs 330 is for a month while I have been getting SMS that teh due date is 26th SEP, 2019.
EXTREMELY PATHETIC EXPERIENCE.....NOBODY IT SEEMS IS WILLING TO WORK FOR CUSTOMERS.......
As of now, I am trying to contact nodal officers videocon D2h WB 's number but it is saying" the number you are trying to call is currently busy since the past 1 hour intermittently tried but the same response"
mhullur
 
Sep 1, 2019

Amount Deducted

Received Very pathetic service and response received from customer care for ID 128115636. We paid the amount to service engineer but still the amount is deducted from our account. When we call them they keep on generating the tickets but no resolution. It's been a week they keep on postponing the issue . And the worst part is even floor manager and laughed on the situation and hung up the call without resolving the issue. I never seen such worst customer care center.
venkataramana99858
 
Sep 1, 2019

Service

My complaint not yet resolved since 11th of Aug'19

Issue is old Normal d2h to HD installation.

Regards
Ramana
d2h Team
 
Aug 31, 2019

Not resolved my complain

Dear Arun,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards
Teja22
 
Aug 30, 2019

No connection to id 96717136

Complaining since 1 week daily..
No connection since week 1 of recharge...
The engineer wont lift the call nor come to repair the connection..
I feel it was my worst choice in selecting the setup box...
If not resolved m definitely changing my setup box...
veera449
 
Aug 30, 2019

Complaint not resolved still now, From 25 onwards

Hi D2h team,

From 25th onwards i giving complaints so many times, But Still now problem not resolved, This is for 9th time i giving complaints, Even do every time i am asking to connect D2h supervision, Every time he is busy, nearly i asked 5 times to connect the call with supervisor

i don't know you why u guys are doing this type of silly mistakes,No one is not responding and complaints are they are closing with problem resolving, that is cusmore care not conforming with users, At Least every week i got calls from D2H offers, But we are giving any complaints means, No one is not responding, This is what Shit is going in your company,

If we are calling to Customer care they are simply telling problem will resolve 24 hrs and if i called again 8hrs and same same same

Really fully disappointed

Customer care and local city techniquesions also not supporting every time.

This is never expected from your side,

I am telling this complint also your not taking as serious means, and problem also not solving that is waste you guys are unfil for this job

Hope you understood the pain and please do needful,

need to solve the problem ASAP
Thanks & Regards
Veera Chari B
d2h Team
 
Aug 29, 2019

re: DTH Videocon not working After Recharge Customer ID no.44407999

Dear V. Shankar,

We understand that your complaint is resolved now. Kindly let us know if you need any further assistance.

Thanks & regards
arunmakwana
 
Aug 29, 2019

Not resolved my complain

I had Reported complain that i am not able to view channel because for bad connection. i had got the call from customer care any they will told that engineer will come and resolved it but still no one come to resolved the issue

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