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Videocon D2H

India

Consumer complaints and reviews about Videocon D2H

Chaitanya Sarpotdar
 
Jul 7, 2019

Delay in Service

Dear Customer Care,

Please don't lie to the customers that your complaints would be resolved within 24 hours because more than 24×7 hours have passed but complaints are pending. Also stop passing on the responsibility to others instead learn to fulfill it on time. The reason for delay in my service was heavy rains which was prevalent only for 2 days. So stop giving those non sense excuses also.

Listen people, do not use this company's service they don't deserve it at all. Their customer care is not at all bothered about the customers itself! Dus baar socho inka connection lene ke pehle.
mcavineet
 
Jul 7, 2019

Deducted Account balance

I got installed D2H for my parent who lives in village I used to do long term recharge so that they can watch Tele without interruption, but Videocon D2h deducted account balance without notifying me and balance is finished 52 days prior to its original end date.

Pathetic call center of Videocon D2H they can;t understand and even can;t listen what customer is talking about. Its kind of impossible to make them understand who are sitting at 1st level of customer care. I do always asked them Transfer the call to someone in senior who at least can understand the problem.


Poor customer care service I have ever experienced, they never reply to your email. They do reply after two - three days even they can;t understand the content written on email.

I have already complaint over the email [email protected] on 4th July 2019. As of today 07 July 2019 it is more than 3 days but no satisfied answer i got, they have nor provide enough details.
d2h Team
 
Jul 6, 2019

No signal

Dear Prakash,

We would like to inform you that your issue has been resolved by ODU alignment done on 27 June 2019. Kindly let us know if you need any further assistance.

Thanks & regards
d2h Team
 
Jul 6, 2019

Engineer asked 200Rupee extra for Receiver clip

Dear Prashant,

We would like to inform you that as per our team update there are no records of such deduction. Furthermore, we requesting you to confirm the way of payment so that we can take any further action.

Thanks & regards
d2h Team
 
Jul 4, 2019

Service deactivated with account recharged two days ago

Dear Customer (SwanPan),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards
 
SwanPan
 
Jul 2, 2019

Service deactivated with account recharged two days ago

I extremely regret being a videocon d2h customer due to below reason:

I recharged my account on 29 june with a top up of Rs 100 and service got deactivated on 1 july. When checked with videocon d2h customer care they say auto rental plan is activated on my id. I remember using rental service only in week of january and the customer represenrative confirmed me at that point that it will be valid for that week only. Without my consent and fooling me they kept the service activated for 6 months and earning the amount on that.

If they cant provide the service then why dont they shutter down and stop cheating the customers. Digraceful!!!
d2h Team
 
Jul 2, 2019

Worst Service By Videocon D2H

Dear Rajesh,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards.
d2h Team
 
Jul 2, 2019

Refund

Dear customer ( Dinsam ),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards
Rajesh Daggubati
 
Jul 1, 2019

Worst Service By Videocon D2H

My Customer ID#67647463, The worst service i have been experiencing. it's been 22 days am facing the issue. daily following up with customer service but they were not able to arrange an engineer for visit in city (hyderabad), Really dissapointed.

Engineer visited once on the 5th day of complaint he replaced the setup box, but left without pairing the smart card to new set up box and now its been 22 days and no engineer visit till date. RIP #videocond2h
Dinsam
 
Jul 1, 2019

Refund

I have registered complainant in jan 2019. Refund request accepted and debited my d2h account. But not credited to my bank account
d2h Team
 
Jun 29, 2019

D2h fraud

Dear Mr. Kumar,

We understand that your complaint is resolved now. Kindly let us know if you need any further assistance.

Thanks & regards
d2h Team
 
Jun 29, 2019

Re installation not happen last 3 weeks on wards for id 114916620

Dear Mallikarjuna,

We hope your issue has been resolved. Kindly let us know if you need any further assistance.
 
Thanks & regards
d2h Team
 
Jun 29, 2019

Customer care Ill behaviour

Dear Amit,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
d2h Team
 
Jun 28, 2019

Signal not available

Dear Shekhar,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards
Amit.blokk
 
Jun 27, 2019

Customer care Ill behaviour

I recharged my d2h (165446218) of RS 225 today but it not recharged,I call twice customer care between 10.30 to 10.50pm today 27/6/19 from my mobile number -97922**331,but your customer care are ridiculous,they don't know how to talk,they just received call and says' ha bataiye kya hua'?not mention they name,no wish ,they don't completely listen my issue ,I just said that d2h not recharged by rs225 they said ok I m coming and gone,never came for 20 minute,one tell his name Raja and muted my voice,another didn't even tell his name ,even raja tell his name when I forced,wat a ridiculous team Videocon,I will go to trai ,will cut my d2h if these idiots didn't call me back ,and didn't recharge my account asap.
Amit.blokk
 
Jun 27, 2019

Regarding customer care are useless

I recharged my d2h account 165446218 today of RS 225 but after amount deducted from my balance recharge not done,I called 2 times customer care from my number 97922***31 but after receiving call customer care are so stupid and battmiz that they pause their fone and talk somewhere else for 10-15 minutes,I waited and says hello hello they don't even reply,firstly they don't tell their name ,if ask for name they says I am raja,they don't even talk what is problem just recv calls and I tell that my recharge not done they goes for check and never return as if no one on call,not ask for consumer id,not my problem ,nothing ,just vanished,if u ask their name they don't want to tell,I called twice from above mobile number +92-97922***31 around 10.30 pm today,will go to trai complaint of these idiots ,and will go to shut my d2h soon
d2h Team
 
Jun 27, 2019

Money deducted for two packages & no service!

Dear Manoj,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Shekhar10
 
Jun 26, 2019

Signal not available

For last 5 days Aisha complaint for signal not available one engineer visited and said to change the camera which we did and also paid 200rs but still issue is persisting .continuously calling customer care and raising the issue but no one is coming .so want service u provide. Just taking the money but no service why you doing cheating now we are paying for the channel and not getting anything to watch
d2h Team
 
Jun 26, 2019

Engineer asked 200Rupee extra for Receiver clip

Dear Prashant,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
d2h Team
 
Jun 26, 2019

Money deducted for two packages & no service!!

Dear Manoj,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards
 
d2h Team
 
Jun 26, 2019

No signal error

Dear Jitesh,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
d2h Team
 
Jun 25, 2019

Engineer visit fruad

Dear Paresh,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
d2h Team
 
Jun 25, 2019

No signal

Dear Prakash,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
d2h Team
 
Jun 25, 2019

D2h fraud

Dear Mr. Kumar,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
ManojMi
 
Jun 25, 2019

Money deducted for two packages & no service!!

I have requested for change of platinum package to a- la -carte package in March 2019.So I was shown channels of a- la carte since then.But I was shocked on 22nd June to know that my channels has been stopped due to insufficient balance.So when I inquired at toll free no. I was told you have been charged for both the subscriptions.I have been calling daily to refund my money back and also to resume my channels but issuse remains unresolved. Customer care executives tell me to recharge again!And they do not connect us to their seniors! Nodal officer is not picking up phone! Customer care services are very poor!

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