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Videocon D2H


Consumer complaints and reviews about Videocon D2H

d2h Team
Feb 18, 2019

channels not subscribe

Dear Sanjay,

As per discussion over the call. Now the issue has been resolved and the pack has been changed as per your request.

Team d2h
Feb 15, 2019

Poor service Bouquet channels not activated in multiroom connections 2 nos

Reg connection sl no ending 66583 and 34521 for customer id 73425706
Bouquet channels Registered under primary channel are not activateed in the multiroom connection mentioned above. I have
contacted customer care for about 60 times so far but of no use. Everytime they ask me to press 149 channel. Then they give a reset and ask me to see if channels
have come. This has been going on and on and on. PL help in restoring all channels in MULTI ROOM connection also as in the primary main connection.
K.Anand Kumar 9444306400
Feb 14, 2019

Please on my cartoon network channel

Please on my cartoon network channel
My customer id is 58585200
My name is Ravinder singh
Feb 14, 2019

Bad service and channel not coming

From yesterday I was trying to call Videocon customer care after 20-30 mins calls get connected and from other side I hear just one line there was some technical issue happened call after 1 hour.
I was fed up from Videocon poor service. They didn't resolve mine complaint from yesterday.
I was selected channel as per trai and paid also but still I didn't received any channel except free one.
So please respond on my complaint asap.
Customer I'd 1758075823.
Feb 14, 2019

Nobody is responding

Please call back respond back if we don't call in half an hour we are shift to other brand
Feb 14, 2019

Nobody is responding

Nobody is responding to our call even help line is useless you are waste.Please take back you dish and refund our deposit we are taking different connection.When your helpline is not working why did you keep it worst videocon d2h useless.
Feb 14, 2019

No Chanel is coming

My customer I’d is 123539521 we r using a mirror connection any of the connections is working we r facing the problem for past 10 days. It is showing like E16-4 even noon free Chanel is coming send any technician soon and restore the connection
Feb 13, 2019

504 error time out

.For several days I am trying to log into my account but I am being informed of the error. For how long this will continue and who will set this right so that I am able to select my channels as per TRAI rules?

RTN is 9689567028
Feb 13, 2019

Getting 504 gateway error

For last 2odays trying to login into your site and planning to select the new pack as per TRAI rules. but unable to login and always getting error as 594 Gateway Timeout. When trying to contact the customer care but unable to connect as all number are auto disconnected.Even if luckily Ilogin then the page doest scroll down for selecting the channels.Now really fedup of this.I have already raised a mail but still not received any update. Is the services stopped .Need a quick update.

MY RTN is 9689567028
Feb 13, 2019

Customer Id 155979388

Videocon D2H..

I have read many complaints on this portal and my complaint is also none other than the same.
Poor service of Customer care so called executives, who give so cheap and childish excuses by which you get so irritated and frustrated and that too after several attempts you get connected to customer care number.
Sometimes even after the call gets connected,, IVR says that the registered number is incorrect and the call gets disconnected. It's really pathetic.

I have made several attempts to login to the D2H Portal and after successful login and selecting all the channels of my choice, it says " You have successfully submitted the details and we will get back to you shortly " ....What is this nonsense...??

Since yesterday, We are not able to watch any channels and after such a worst and pathetic experience , we are thinking to opt a Local cable connection which would provide far more better service than yours.

Sachin Nimbar.

Customer Id 155979388 Customer Id 155979388

Feb 13, 2019


RIDICULOUS WEBSITE, Everytime i login - select channels- and when i reach payment it says "something went wrong" trying for past 20 days.
The customer care is utter useless , no idea about anything. when i stress on my question for answer they simply put on hold and dont pick up[ at all
d2h Team
Feb 13, 2019

No Chanells are activated after recharging

Dear Parmeshwar,

As per our discussion over the call on RTN (9767011874), your issue related to channels not working is already resolved.

Team d2h
Feb 13, 2019

D2h plan not working

Since new TRAI, I am trying to select mere Wala plan like multiple times on website as well d2h infinity app.. but post selecting channels it gives me comparative price or combo and submit that's it... None of the channels selected are seen. I have to repeat this process of selecting channels to no vain...
Customer care suggests me to go to dealer where dealer says they can't help
Then customer care says go to cyber cafe... What the hell will cyber cafe do if the portal or app designed is itself bad.. full of technical issues... U select channel to not have option to submit or showcasing what was selected... This issue is happening since past 3 days...

Looks like D2H is not willing to give customer service or they don't want ppl to use theirs.
The only last option would be change the service provider
Avadhut M More
Feb 13, 2019

Ridicules service by Videocon D2H

Called customer care almost more than 45 times, customer care is not at all helpful.
I am trying to login to D2H it asked me to

I enter the register mob number --> click on OTP --> Got the OTP on mobile --> Entered in the box --> Clicked on Login --> Nothing happens.

Clicked on Forgot password nothing happening... VIDEOCON D2H IS GIVING HELL SERVICE TO CUSTOMERS

Customer care is not at all helpful, I am tried calling them and they said, I have taken down your request, every time I call cust care they just take down my request, then nothing happens.


Your technical team is not enough efficient to fix the issue, this is ridicules.


Let me know if you can fix asap, else ill switch to another provider, also make sure other would switch too.
Cstomer ID: 116823272
Feb 12, 2019

Always bussy.

No customer service at alll, bloody ridiculous service from d2h.
Aashita parmar
Feb 12, 2019

Activate mera wala plan and registered new moblie number

Registered new number in d2h and create new pack
Feb 12, 2019

customer care number not connected

last 15 videocon d2h customer care number not connected and on 10/02/19 my account bal is Rs- 265 but on tv showing dont have bal pls recharge and i am trying to call customer care but all number is auto disconnected
and becaues this poor services i cant watch india and newzland match
pls take proper action again this complaint and solve my problem
Shankar Dutta
Feb 12, 2019

504 error time out

my customer id is 135153119.For several days I am trying to log into my account but I am being informed of the error. For how long this will continue and who will set this right so that I am able to select my channels as per TRAI rules?
RTN-- 9163148497
d2h Team
Feb 12, 2019

Login issue

Dear Customer (gomes7),

We tried to call you on RTN (Registered Telephone Number) 7978241272 but no one responding our call.

Team d2h
d2h Team
Feb 12, 2019

channels are not active even after 3 days of Recharge

Dear Arpan,

As per Our discussion over the call, your issue has already resolved regarding the channels.

Team d2h
Gopal CHANDRA Mahapatra
Feb 12, 2019

Some channels are not available

One or two days before 24.1.19 I have complained before customer service that some odia channels are not missing which I paid for it. A person came and inspected and told me that they will change the software or set of box. I paid rs. 200 /_ which was confirmed by the company that they have received the amount. Till now nothing has been done. Please look into the matter personally to overcome the problems that I. am facing. My registered phone number is 6371748281 and customer Id is 118382575 .
Yadav sonia
Feb 12, 2019

Not showing any channels after recharge

My done my d2h recharge 10th of February but after recharge there is no channels showing on my TV screen and you also deducted my account balance without giving any service.
d2h Team
Feb 12, 2019

All channels are inactive

Dear Kumkum,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Team d2h
Preet Gawade
Feb 11, 2019

Unable to login into the account from app as well as website

Let's start with the basics? It was promised that the shift to the new plans will be hassle free which definitely is not the case. Secondly, trying to get in touch with the customer care for last 5 days and the only response is that they are already busy speaking to someone else. Had to call at 3 o'clock in the morning to get in touch and I'm pretty sure that the person I spoke to was inebriated. I had already registered a complaint that I'm unable to login and it shows some kinda sign in error and was promised that it'll be resolved in 24hrs. When speaking over the phone, the person transferred the call to some 'technical sir' to look into the matter who not only didn't give a ### about any of it but had the audacity to just cut the call coz he didn't care enough or was bored or whatever. So basically, rather than making amends for technical errors from your end, you treating the customers like they've been a burden on your shitty shoulders. Does it really take you more than a week to solve an error? Don't you know that TRAI has made it compulsory to resolve an issue in 72hrs or provide the service for free? Basically Videocon customer care is a complete lost cause.

PS. Also the 997 channel not working to select the plan. So how in the world an I supposed to select my plan?

Customer ID - 45132557
KapilDev Kapoor
Feb 11, 2019

unable to login to website, app or customer care not working


I am writing you guys from 6th Feb 2019 but no one is replying to mail just auto reply, As per TRAI new guidelines i want to select my plan, but unable to select because website is not working and no one from your side taking care of customers, whenever i call t0 customer care they are saying system is down due to some technical problem, every day technical problem is going, then please close it, if you cant resolve the queries of customer. Please reply me and solve my query till tomorrow and please check your email otherwise i have to go and write to TRAI that you people(D2H) are giving mental problem and not following the rules of TRAI.


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