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Videocon D2H

India,
Maharashtra

Consumer complaints and reviews about Videocon D2H

Dineshdash
 
May 22, 2017

Worst customer service

Worst customer service
My HD setup box is not working properly. I can't able to see TV since somany days. I registered a complaint 15 days ago and they said our engineer will visit within 24 hours and will charge Rs. 200 for whatever the problem may be as product is out of warranty. There is an error showing "Signal not available". I am using this product since 5 years. Last year i converted it to HD. I lodged a complaint as there is lot of disturbance happening like screen getting off very frequently. Called engineer multiple times and he never turned up till now. I am wasting money by recharging.
NIRMAL NATH
 
May 17, 2017

Videocond2h

I am a permanent videocond2h Customer ID 67608138,
my existing plan was Gold hd plan last 4years but with out my knowledge the has been changed to Gold lite a non g'd plan, I have sufficient balance . How a service provider could change without customer willingness.

Looks very odd company .
Kappropriateindly initiate appropriate action .

Regards,

NIRMAL NATH
BONGAIGAON, Assam
9531013082 (m).
SREENRAJ
 
May 2, 2017

Balance amount not change

Dear team,

My Customer ID is 63862740.My account balance not change in menu balance option.Complaint registered your technical team but problem not solved yet.please do needful.Please take necessary action to avoid such issues.
Mrunali garud
 
May 1, 2017

Massage of insufficient balance or channel not subscribed continously appearing on every channel even though i have reachared

I have recharged my account on 29 th april and still all the channels are showing massage of insufficient balance..i have called to ur customer care centr 4times..everytime i talked withe different people they were all telling me the same thing w8 for 10 min i am processing..bt nothing is happening..nw its been 3 hrs i am watching that massage nd nothing else..please do something i have paid for my services nd still u dnt giving me dat service..i have done everything dat your costumee care guys tld me do..please take quick actions on my issue.
My costomer id 66649682
San3973
 
May 1, 2017

Music channel not coming

Our music channel is not coming except v channel,
I am paying 380 rs not getting service proper

Your customer care give reply they wil charge 200 rs visiting charge it your system issue why customer bother suffer my customer id 145540949
garaimanos
 
Mar 26, 2017

Not getting few bangla chanels

To day I am not getting few bangla chanels for long times,kindly arrange necessary appropriate rebate/adjustment.

Customer Id : 137079188
gulu_behera
 
Mar 16, 2017

my HD set up box not working from 15 days

Complaint -No-477966185 ,478583834 ,478585173 ,478945392.

dear Videocon D2h fraud company
my costumer id is -2424376 & using video con d2h 2009 to till date but my HD set box not working from 10 days but problem not resolved & your engineer told me give Rs.1000 then problem will be resolved so why i am paying for this problem because this problem crate by video-con d2h team & why you without inform updated soft were because Rs 700 paying for this so pls resolved my problem without pay either i am going to consumer court.


regards
G Behera
ID-2424376
Mob-9911577480
gulu_behera
 
Mar 16, 2017

my HD set up box not working from 15 days

Complaint No-478945392 ,478585173,478583834,477966185.

dear Videocon d2h fraud company
Why you fraud with costumer because i am so many complaint resister in costumer care but no action taken properly & My-HD set up box not working from 15 days because video-con team some download then my set up box damage so why i am paying for this because your problem why not resolve & your engineer told me give Rs.1000 then problem will be resolved so why i am paying 1000 rupees for problem resolve .its your problem.


regards
G Behera
Costumer id-2424376
Mob-9911577480
PK442
 
Mar 14, 2017

New connection

My customer ID is 192693815..... I am staying in Ganeshgudi UK dist .I wanted a new connection.....As per customer agent information, I have recharged ₹ 1720 on 9/3/2017....But after six days engineer contacted me from Bangalore...He gave a number of Videocon d2h office of Uttara Kannada ...I contacted them, they told that " ok I will contact Dandeli office" But till 14/3/2017 none of the engineers contacted me.....This is bad service of Videocon d2h......
yogiyuvi
 
Mar 2, 2017

not recharge

Videocon dish tv recharge not confirmed by dish tv
I recharge my dish tv worth rs 100 having order ON 02.3.17 ,4PM through debitcard banking and same is not confirmed with my dish tv VC -149894885
Pl confirm the payment or reversed it to myBOI account.

Yogesh
contact-9029831556
faraha
 
Feb 23, 2017

not changing d2h connection from one place to another

I called 5 times to customer care service but they are not able to find my areas pin code so they are not ready to send any person to shift our connection from IIM Lucknow to mutaqqipur. Highly dissatisfied with the customer care executives.. Hence removing this service n going for new one. N will never recommend this to anyone..
786surajsen
 
Feb 22, 2017

Customer satisfaction

Dear D2H Team,


why the change the plan of downgrade package First plan as (flex pack+any one pack) now (flex pack + any two pack )

now we face a problem so i think i have to close the D2H Service and take cable or other DTH service


Thanks & Regards
Suarjsen mob :8898417789 / 9158268221
EMail: [email protected]
Varun7902
 
Feb 19, 2017

Recharged already but not working

Bhai chalu krne.....
Custom ID 109989627
Amarjit99 Singh
 
Feb 19, 2017

Rechage on Wrong ID

By mistake rechager on Wrong ID No. 123253276 . So Please Retune my Money in my ID No. 127253276

(M) 9988276319
santosh kumar choudhary
 
Feb 5, 2017

सेटअप बाॅक्स बदलने के सम्बन्ध में,

महाशय,
मेरा कस्टमर आई डी 21208130 है
। मैं vedeocon d2h का पुराना ग्राहक हुँ । आपके costomer care ने बताया, आपका सेटअप बाॅक्स पुराना हो गया है , कम्पनी का आॅफर है सेटअप बाॅक्स बदल दिजीए । हमनेकम्पनी का मिस्तरी आया और झुठ बोलकर मेरे अनुपस्थिति में मेरे हीं घर वालों से करीब हजार रुपये लेकर चले गये । तब से लगातार रीमोट खराब हो रहा है । अभी तक मैं छः सात रीमोट खरीद चुका हुँ और बिना रीमोट आपका सेटअप बाॅक्स चलता नहीं । कई बार आपके costomer care से शिकायत कर चुका हुँ , परन्तु कोई सुनता नहीं ।
आग्रह है, मेरा पुराना सेटअप बाॅक्स फिर से लगा दिया जाय अन्यथा मुझे किसी दूसरी कम्पनी के बाॅक्स ले लुँगा ।
मै एक ग्राहक की हैसीयत से vedeocon d2h की पुरी टीम की ग्राहक संचालन व्यवस्था की घोर निन्दा करता हुँ ।
निवेदक - संतोष चौधरी
समपर्क - ९९३१०११६८०
Amrinvid
 
Jan 13, 2017

Poor customer service/satisfaction

Videocon D2H executives/technician are not aware of the policies. Technician configured new STB and said old one you can shut it within next 7 days ,then in next 2-3 days few of the executives told that according to the policy it is 60 days and then on the next day the executive told me that its 90 days.
They don't provide any response to the complaints registered .
For new connections they have latest HD setup box but that box they cannot provide to the existing customers, what the hell.

Existing customers are not at all eligible for good quality setup box ??
I am really fed up and frustated with the customer service provided really.

Every time i need to explain my complaint in detail to new senior executive but my concern is not at all resolved.

I didnt requested for a mirror connection yet that one is configured and that to i am not using the connection but still i m paying for the same.

Customer ID - 75416467.
Rohan hegde
 
Jan 9, 2017

Setup box not ppr and seevices are worst

Your service person are not working properly they are just trying to grab money
Padma_123
 
Dec 30, 2016

DTH Not working

I am Padma Videocon Cus ID- 171430930, due to cyclone my DTH is not working and I called the customer care filed the service request 2 weeks back, they informed that it will take 4 -5 days, after 3rd day when I call back customer care, got reply that the service is already rectified, but I have not got any call or service person. I again called up the customer care and asked for service request, till now no engineer came. yesterday again I got the auto call asking to confirm that the service is already resumed. when I try to contact Mr.Vinoth kumar ( nodal officer) no response from his side. I never expected such a poor response from a well known DTH.

if any further escalation possible please guide.
Gupta Abhinav
 
Dec 30, 2016

Accounts

I got the connection installed on 27/12/2016. "Platinum HD" package was offered for Rs. 7920.00, for a duration of 1 year which I paid. Now I am facing 2 problems:-
a) My account balance is showing Rs. 6120.00 instead of 7920.00 and package installed is "Platinum" instead of "Platinum HD" though I am getting HD channels. Also on inquiry, exec. told me that HD package is free for you. If thats true why total amount is not showing on in account balance.
b) When I paid subscription for 1 year on 27/12/2016, expiry date of connection should be 26/12/2017 but account is showing expiry date as 21/12/2017. On inquiry, exec. is saying that in videocon, 1 years means 360 days. Have you people come from any other planet because on earth, 1 year is equal to 365 days to everybody.

I want all these issues to be properly & appropriately solved by somebody well responsible in your company.
kishan sharma12
 
Dec 29, 2016

Plz solve the earlier issues which r pending

This company only wants money..not customer satisfaction..
My stb is not starting.there is not plug or damage issue ...
And you have only alternative through technician which chargable its not stand you in this tough competition...and i also once use your technician visit for same problem id 86080555
Gud make money but for short time....2 month gone in checking only issue...not solution....
Nageswara Rao Manda
 
Dec 25, 2016

Signal is not available from.12/12/2016. onwards.

Complaint number: (1.) 457417572. dt.19.12.2016. and (2) 458614745. Dt.24.12.2016.
My customer id is 125680802 and I have raised a complaint on 179-12-2016, complaint #457417572 , and 458614745. 3 days ago as my Videocon d2h was not working and receiving. I have not received any call from chennai agency. When I called back yesterday, Krishnamurthy from Bangalore customer care told that this complaint was closed. But till no body has turned up. Can someone call and resolve this issue? Spoke to supervisors Murali, Tamilarasan , and Venkatesh, supervisor said has escalated, finally I spoke to Mr. Sethu stores manager his reply is very poor. I am still waiting for complaint resolve with in 24.hours, other vise I can complain consumer forum.
Ramamg
 
Dec 25, 2016

Videocond2h not working

Am having videocon d2h and recharged on 06th dec and till now I didnt get the signal. Raised many complaints tellphone but no response from your end. Such a worst kind of service you providing to the customer. My d2h no. 142503820. I believe its not working due to cyclone on 12th dec. Kindly send the technician to sort out this issue or else pls take back ur dish. I will surrender my dish if the issue is not sorted out. You can reach [email protected] 9841488258 or 9566212459.
Kavi b
 
Dec 24, 2016

Very poor service.

These people are very lethargic. They just attend calls just for the sake of attending. I got an issue and I spent 200 for service engineer. Still issue is not resolved. I have been contacting customer care for more than 12 days. They say issue will get resolved today and engineer will contact you and will provide no further details.

If they can't provide service they can say directly instead of wasting my time, money, energy. The most stupid decision I made is subscribing videocond2h.
Chandru 712
 
Dec 24, 2016

Signal not available

Sir!

My costumer id- 188082104. I get the new connection,
But still not working. But i followed psased 12 days stiil not rectified the issues. Customer care also busy. Pls help to resolve the query.

Regards
Chandru s
rajujain91
 
Dec 24, 2016

NO SERVICE

MY VIDEOCON D2H COUSTOMER I.D-100118260
NO SERVICE FROM PAST 20 DAYS. TO FILE MY COMPLAINT I HAVE TO WAIT FOR 15min -20min AFTER CALLING THE COMPLAINT No.7355873558. IITS A AUTOMATIC ANNOUNCING MACHIN REPLYING ALL OUR EXCICUTES ARE BUSY.
NO REPLY FROM COMPANY

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