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Videocon DDB 40" LED TV with inbuilt d2h reciever

India,
Delhi

Consumer complaints and reviews about Videocon DDB 40" LED TV with inbuilt d2h reciever

hjs_hj68
 
Sep 3, 2017

Poor Product Support and Confused Customer Care

I have purchased 40" LED TV of Videocon DDB in Dec 15 with one year warranty with extended warranty for two more years. The TV comes with inbuilt d2h reciever for watching satellite cable channels, no seperate receiver is required for watching cable channells.

With in six months of the procurement of TV the Main Tuner PCB became unserviceable, which was replaced after one month by the company. The PCB again become unserviceable on 20th Aug 17. Since the repair of same was now under extended warranty i have to shell RS 800/- visit charges and 18 percent tax. The TV was repaired after 15 days.

I did a biggest mistake of my life by buying Videocon TV with inbuilt d2h receiver. The videocon company manages customer care through two independent product support team.Whenever you want to file a complaint during any problem the d2h customer care would say this is related to TV and not to d2h. The videocon customer care would say this is d2h TV so approach d2h customer care. Both if them have no cooridnation and as a customer you suffer denial of TV service for months losing out the subsription payment for the lost period.

Multiple failure of same PCB, twice within 15 months speaks about the poor quality of the product. The customer has to face the financial loss and loss of TV viewing time. My advice to everyone around is please do not buy Videocn TV with inbuilt d2h because you will suffer miserable at the hands of videcon mismanagement.

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