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videocond2h

India,
Maharashtra

Consumer complaints and reviews about videocond2h

d2h Team
 
Feb 12, 2019

Channels not working

Dear Ajay,

We would like to inform you that your issue has been resolved regarding the channels which you have selected.

Regards,
Team d2h
d2h Team
 
Feb 7, 2019

Channels not working

Dear Ajay,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h
Ajaykachare
 
Feb 5, 2019

Channels not working

Channels not working
POOR POOR CUSTOMER SERVICE
THEY JUST WORK AND TALK LIKE ROBOTS AND DON'T KNOW HOW TO TALK TO A CUSTOMER
THEY REPEAT WHAT IS WRITTEN ON THE SCREEN.
THERE IS NO COORDINATION TEAM BETWEEN THE CUSTOMER SERVICE TEAM AND THE ENGINEER.
FOR A SIMPLE BOX REPLACEMENT THEY MADE US WAIT TWO DAYS
WHEN THEY ACTIVATED THE BOX SOME OF THE ORIGINAL CHANNELS WERE MISSING HAVE TO CALL AGAIN THE CUSTOMER SERVICE AND THEY WOULD NOT ESCALATE THE PROBLEM AND ASKED TO WAIT.
AGENTS NAME: MS.SARITA, MS KUMUDHAVALLI and MR DEVA WHO WILL disconnect THE CALLS PURPOSELY.
Manager Mr. Pradeep kumar and Mr. Abinandhan assured that the problem will be solved within 8 additional hours but still not complete Needless to say our balance is reducing without service everyday.
Our previous plans are still not restored such a basic service has taken such a long time and so many follow ups to implement.

customer id: 19844447

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