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Vodafone

India,
Maharashtra

Consumer complaints and reviews about Vodafone

shiw dayal singh
 
Jun 10, 2016

PRINTER NOT AVALABLE

Dear Sir/Madam,


I am shiw dayal singh chetan engineers.9978442435.
BILL PAID APRIL AND MAY BUT NO RECIVING VODAFONE SHOP.HE TELL NO PRINTER AVALABLE MY SHOP ADANI PORT MUNDRA GUJRAT. AND NO RESPONS VFCARE.
Gauri Gorivale
 
Jun 10, 2016

NOT RESPONDING MAIL FROM LAST 6 DAYS

Hi

This is Satish Gorivale.i am using Vodafone corporate plan rental 125.I have sent request many times for change my plan TARA JEWELS CUG CORPORATE Rental 125 on vodafonecare.mum@vodafone.com but still not changed & also not responding on mail also.

Currently i am working in TARA JEWELS LTD& all my colleagues using TARA JEWELS CUG plan so i am requesting to change the plan "TARA JEWELS CUG CORPORATE Rental 125"

Totally bad experience from Vodafone Team.How can we deal with Vodafone.Should we waste our time for the follow up with Vodafone with there work.??

My numbers are 9930130324 & 9930130059.

Very dissatisfied Vodafone customer.
Satish Gorivale
anitagothad@gmail.com
Bhanu Kiran D
 
Jun 1, 2016

Postpaid to prepaid

I have been wanting to convert my number from postpaid to prepaid since around 6-8 months but no one has been responding properly from the customer care. I have moved from Mumbai to Bangalore a year back and since then I have been facing a problem with the billing cycles of this Vodafone number as I am not using it anymore. It is of no use for me. Once I considered surrendering the number but for even that it is mandatory for the owner of that number to visit the physical store of Vodafone in Maharashtra itself. This is very annoying as I cannot visit Mumbai only for this reason. I want to change my Maharashtra circle number to Karnataka circle and before that I want to change my postpaid number to prepaid. Please let me know the procedure at the earliest. Thank you.

Details:

Name : Bhanu Kiran Dakkumalla
Ph No: +91 9833673645
email id : bhanukiran25@yahoo.com
pritikapoorsaraf@gmail.com
 
May 10, 2016

Fraudulent Transaction on credit card

Yesterday my Standard Chartered credit card was fraudulently used to make a Vodafone Bill Desk Payment of INR 2500/-

Credit Card Number- 554623XXXXXX9076.

I have blocked the card. Lodged a complaint with Cyber cell. Intimated the bank and put the transaction under dispute.

However I want that the payment should not go through and the culprit must be caught.

I want Vodafone to email us the mobile number against which my card was used to make the fraudulent transaction.

Email id- yogeshsaraf@rediffmail.com
Abhay Dhayagude
 
Apr 22, 2016

Harassment & Wrong Billing

I really don't know, how to address this email especially after having such a bad experience with the so called multinational company "Vodafone". Given the experience it is difficult to believe.

I had, I am saying as "had" since the deactivation request for the no. "9619674890" was raised by me at the call center on February 13, 2016. Initially the call center representative was not even willing to accept the deactivation request and kept insisting that I need to go to the nearest Vodafone gallery for the same. So just imagine that a Vodafone no. can be activated on call and there are Vodafone representatives who will keep calling you for additional nos. or change of plan but for a customer to give a deactivation request, he needs to go to their gallery. So it implies that if you want a new connection, you can have all services and comfort even their representatives dropping the sim card at your doorstep but when it comes to deactivation they will adopt all means of harassing the customer.



Further after the deactivation request, it takes 7 days for the company to deactivate the connection while to activate it does not take more than an hour. So it also means that necessarily the customer has to compensate Vodfone for the next 7 days since the customer is deactivating their connection. Is this not disgusting?



Less said about the interaction of their call center representatives. The first complaint on Feb 13, 2016 was taken by one Mr.Santosh who shared the following request nos.160469120, 1530749274, 130765796, the order of the request no/complaint no/ call no etc. might be incorrect since there were multiple calls which were made. Further, nomenclature used by these call center representatives in allotting these nos. is difficult for a normal individual to understand. So when asked, the call center representative to register a complaint and share the complaint no., he shares the call no. or the request no. and fools the customer. So despite the deactivation request given and the complaint no./request no./call no. given the Vodafone no. was not deactivated till April 21, 2016 and the confirmation is still awaited that the connection has been deactivated. Basis the deactivation request, the bill amount of Rs.373.71 was transferred through Paytm on Feb 13, 2016 and thereafter assuming that the unbilled amount bill which was raised for Rs. 247.96 was also immediately paid in the month of march. But Vodofone enjoys surprising and harassing its customers and hence they again raised a bill for the aforesaid connection no. in the month of April (bill dated April 7, 2016). So they confirmed that despite the deactivation request raised on February 13, 2016, the deactivation was not done. One of their way of intimating the customer that we are there to harass you.



Resulting, had to once again called up the call center on April 20, 2016 stating that this amount should not be due since the deactivation request was raised on Feb 13, 2016, one Mr. Ali Ahmed confirmed on call that the amount need not be paid and gave a request no. 139070042 and mentioned that I would receive a call from Vodafone within 24 hrs, which even after more 48 hours I am still awaiting. Knowing their efficiency and to avoid any further issues since deactivation confirmation is not shared by Vodafone and if the customer wants to know, he has to keep following up given Vodafone’s efficient service, I had called up the call center again on April 21, 2016 and to my surprise was told that the deactivation has so far not being effected and the same would be done in the next 2 hours. This was done by one Mr. Shyam and again the complaint no./ request no. etc shared were 139196152 & 18145746. With this experience since now it difficult to believe Vodafone, I thought of re-checking on deactivation of the aforementioned connection again on April 22, 2016. The experience this time was all the more worse than the previous one. This was one Mr.Prakash (no. 139308840). This gentlemen was extremely rude, lacked empathy and the tone was such that I realized it to be my mistake to have been associated with Vodafone as a Customer. I hence called up again and this time it was one Mr.Rohit who transferred the call to the team lead/supervisor one Mr. Rakesh (again the request no. 181773596 & 181774342) to whom the entire story was narrated and has confirmed on the reversal of the amount due i.e Rs.267.92 which has been wrongly billed for Vodafone having not disconnected the connection despite my request.

So it is easier to get a Vodafone connection but if you decide to deactivate it, Vodafone will ensure that they will harass you and never provide confirmation on the request raised. Also further pl. note that the amount of Rs.267.92 is not a legal claim and hence not payable since the deactivation request was not effected by Vodafone despite the request dated Feb 13, 2016.







Abhay Dhayagude
RALP
 
Apr 20, 2016

Non-cancellation of service, continued billing

Dear Executives,

I have applied for and have been using a Vodafone dongle (sim no. 9619860648) for over a year. It was a post-paid service and I have regularly paid the bills by cheque.

Since November 2015, I have stopped using the dongle. However, since the billing cycle was on, I paid the bills till December (receipt no 1797753) and informed the personnel that I had requested the customer care on the phone that this connection needs to be ended, so please do the needful. He promised he would do so. However, I kept receiving bills repeatedly, and calls and bill collection agents. I have informed all of them, especially on customer care - but they have not done so and keep telling me the number is in use although I have not used it since November 2015. Also, they told me that the bill cycle is still on.

In February, again a bill-collection agent named Nilesh came to my residence asking for the bill. When I informed him to get the number deactivated immediately, he called up some Vodafone executive on his phone and then told me it will be done.

Last month, when I received another email and the contact details of Neha Tivari for any queries regarding bills. I sent her a mail (snapshot of the mail is attached) and did not receive any response.

However, another agent was sent to my house. Because I was not at home, he spoke very rudely to my family member and made her speak to some Vodafone executive on his phone. The executive verbally abused my family member and was extremely rude causing distress to my family.

Finally, yesterday I received a call saying that my prepaid phone number (not the data card number) will be disconnected because of non-payment of the dongle bill...even though the dongle bills are being generated after I have requested it to be disconnected in person and over the phone.

If Vodafone can activate and do all kinds of services online, why can't it follow simple instructions of deactivation over the phone and via email? Their inefficiency in deactivating my account seems like an attempt to harass customers into paying for services that we have not received.

Kindly look into the matter.

Thank you.
govindsudu
 
Apr 14, 2016

NUMBER DISCONNECTED EVEN AFTER PAYMENT

I have ported by number from Idea to Vodafone number 8898736366 and the bill for last month was not available to pay online.Due to this inefficiency was not able to pay which i payed going to IDEA store wasting my time.Even though Vodafone has disconnected my number and now even outgoing is barred.

Kindly take action against same

Thanks

NUMBER DISCONNECTED EVEN AFTER PAYMENT

Yagnesh44
 
Apr 14, 2016

Call Drops and limited vodafone network

Vodafone network is very bad in my home. There are numerous call drops in a day and the network is limited. Additionally, the data service is too bad. Although I have availed 3G service, I hardly get 2G network that too limited.
darshana.joshi19
 
Apr 7, 2016

3g data pack issue

Hello,
I am Darshana Joshi resident of Virar, Maharashtra and i have vodafone prepaid card no 8698726631 using about a year.yesterday i activate 3G data plan from my mobile of 180 MB of rs 59 for validity of one week. i received massage from vodafone care at 8.44 PM at night that your date pack is activated for one week and you have balance of 180 MB.later i checked my talk time balance and it showed deduction of rs 59 from my balance. today on 07 April 2016 i received massage from vodafone care at 11.38 am morning that i have used data allowance on your internet pack and you have only 7.58 MB left. how even it possible if i have activated data pack last night of 180 MB and second day it is showing now that i have only 50 percent of data left which is 7.5 MB.if i used 50 percent of dta pack that i should have 90 mb left as per data pack that i activated on my phone. also i switched on my 3g data pack only once still i am getting that you have used your data pack completely. later i spoke to one of your customer care executive named manisha to raise complaint regarding this on phone number 198. but nothing came out of it. she was refusing to listen to me what was i saying kept on repeating that i must have used background app data which is to my knowledge i never switched on my data pack so there is no chance of using any background app while my data pack was switched off. i am using this card for over year and i never faced any issues while using this but of late. but this issue is really cost me hard because i have activating data pack yesterday and one day later i ma getting wrong massages from your customer care that i have used all of it which is completely wrong and base less. i am paying for it and i need internet for my day to day work so look into this and credit back my remaining unused data pack or refund me my amount.I am also attaching screenshot of massages that received from vodafone care.

Regards,
Darshana sanjiv Joshi
2 Attachm

3g data pack issue

Punit03
 
Apr 4, 2016

Fraud international calls-Very Imp-2nd Remainder

Dear Team,

I am still waiting for a call from Vodafone.I need to proceed legally now if i don't get any revert.
Punit03
 
Mar 31, 2016

Fraud international calls-Very Imp

This is really important for every one who is using Vodafone services. I had taken a postpaid SIM for my 60 year old mother and had set a Limit of Rs.1300.once I got a Bill in which my mother had Received/Dialed some international fake calls & was charged highly. I had informed Vodafone to deactivate the outgoing ISD services which they confirmed has been done. Later after 3 months in Feb’16 I have received a bill where I was charged Rs.2000 for a single call which I came to know was again an unknown number cyber attack. I requested Vodafone to reverse the charges which they are not agreeing.
Few Flows in Vodafone system.
1. They cannot deactivate the ISD out calling for the person at his home location. Example if in Mumbai & SIM is also of Mumbai then they cannot deactivate the ISD.
2. If there was a preset limit then how a single call can go upto Rs.2,000
Please suggest how to go legally
Punit03
 
Mar 31, 2016

Fraud international calls-Very Imp

Dear All,

This is really important for every one who is using Vodafone services. I had taken a postpaid SIM for my 60 year old mother and had set a Limit of Rs.1300.once I got a Bill in which my mother had Received/Dialed some international fake calls & was charged highly. I had informed Vodafone to deactivate the outgoing ISD services which they confirmed has been done. Later after 3 months in Feb’16 I have received a bill where I was charged Rs.2000 for a single call which I came to know was again an unknown number cyber attack. I requested Vodafone to reverse the charges which they are not agreeing.
Few Flows in Vodafone system.
1. They cannot deactivate the ISD out calling for the person at his home location. Example if in Mumbai & SIM is also of Mumbai then they cannot deactivate the ISD.
2. If there was a preset limit then how a single call can go upto Rs.2,000

Please suggest how to go legally
rohan01c
 
Mar 31, 2016

Wrong billing cycle and no internet working!

Dear Whomsoever it may concern,

I am facing very much problems with Vodafone service since I bought your postpaid card (Feb 2016).
Till last month there was billing cycle problem and now in this month INTERNET non-working problem.

I got very much pathetic advise from customer service executive -
Mr. Mohsin Sailim Shaikh (yesterday night call 9.05 pm with 45 minutes)
Mrs./Miss Prachi Saladre (today's call 1.25 pm with 29 minutes)

No solutions no msgs are being forwarded me as per request!!

I never been experienced this kind of service from any service provider.

I request you to take very strict action against this very irresponsible service provider. Since they are raising bills but no service as per customer's requirement. Always keeps customer on hold for every 5 minutes and call upto more than 45 minutes without any solutions.

I am about to file FIR about their torturing service.
devilalBasati
 
Feb 25, 2016

Vodafone is total Fraud

Hi,
I took the plan to use one number to make free call from my number. As per the sales officer the plan got activated in 24 hours. But when I got the bill, there were no plan got activated and they sent me full bill which was a lot. Then I called to customer care and asked to send the correct bill. Then they send the correct bill and I paid. But again in the next month same thing happened. Then I chose to not pay the bill and stopped to use the number. Now after 2 months I am getting call from there legal department who are talking in very abusive language and threatening me by sending legal notice. Friends, Vodafone is total fraud company just making people fool. This is there strategy to make money, nothing else.

PLEASE NEVER EVER USE VODAFONE SERVICES. OR ELSE ANYTIME YOU CAN ALSO FACE THE SAME ISSUE.
vishalvalanju
 
Feb 10, 2016

Getting unwanted calls from vodafone

My name is Vishal Valanju & mob no is 9773332002. My concern is related to vodafone sales team. Everyday i am getting calls from sales team and every time i said i dont want your service and please delete my number from your data base. But still i m getting this calls on daily basis. few days ago i got 4 times in a day and every time i told i don't want it but every one was rude on call and saying "Sir DND activate kara lo na". But why should i activate DND ? i want calls from others but not from vodafone.

So pls look in to this and delete my number from Vodafone's data base



Regards,
Vishal V
9773332002
uday bhagwat
 
Feb 1, 2016

Amount deducted from bank but no recharge

On 1st February 2016 my account got debited twice for Rs.50/- each...but didn't get recharge so far for my Vodafone No.9819572195.. Please recharge for Rs.100/- immediately or refund me Rs.100/-...Keyur
Parag Patel
 
Jan 11, 2016

fraud by vodafone

Dear,

My vodafone no.is 9022246007 i have port my no from RCom to vodafone 4-5 month back
your sales employee committed me the plan of 299/- in which i will get 900 min monthly talk time
and unlimited 2G for lifetime..
but in last month i got bill in which rent they charge is 648/- rent instead of 299/-
i have visited mumbai(Ghatkopar-east) branch but they are not helpful at all and saying i have to pay all amt and we cant do anything..

beware of Fraudster VODAFONE

Parag Patel
Sagar Mulik
 
Dec 7, 2015

Not getting benefit as per offer

I have done recharge of 397 from Vodafone site after checking, available offer on my number through generating One time Password. As per offer i should get 3 GB 3 G data @ 397, but I got only 1.5 GB data. I wrote several mails to vodafonecare.mum@vodafone.com but there is no response till date. I also contacted 198-customer care but they said they are unable to check offer due to sever down of Vodafone. This was done on 20th Nov'15 & still till date there is no response from Vodafone. I have also forwarded screen shot of offer available but still no one responding.
Attached screen shot for your perusal

Thanking you
Sagar Mulik - 9967338610

Not getting benefit as per offer

Sagar Mulik
 
Dec 7, 2015

Not getting benefit as per offer

I have done recharge of 397 from Vodafone site after checking, available offer on my number through generating One time Password. As per offer i should get 3 GB 3 G data @ 397, but I got only 1.5 GB data. I wrote several mails to vodafonecare.mum@vodafone.com but there is no response till date. I also contacted 198-customer care but they said they are unable to check offer due to sever down of Vodafone. This was done on 20th Nov'15 & still till date there is no response from Vodafone. I have also forwarded screen shot of offer available but still no one responding.
Attached screen shot for your perusal

Not getting benefit as per offer

Geetha Kamat
 
Nov 21, 2015

complaint booked in this sight is misutilised by some miscreatants

A made a complaint of unsuccessful vodafone recharge of Rs, 500 on this sight.Within a second a got a call from +919911031445 at 11.45 on 22-11-2015 asking me details of my Credit card and three digit no and also one time password of 6 digits of my credit card. The person stated that he is from Vodafone online payment galary from Gurgaon. As i found it is something fishy I refused to give him my 3digit no or OTP. and I asked him his details.Then he switched off the phone. Please verify whether this sight is bogus or some employees are misusing this sight. I will report this to cyber crime deptt.
bharatvoda
 
Nov 4, 2015

Bill amount not process

Hi, I had paid my two mobile bill Rs 675/- at Earth Cellular at Nalasopara west Vodafone mini store. Concern person name is Kuldeep. on 7th October 2015 on 20th october i had notice that vodafone put restriction on outgoing calls, after informing the vodafone call center regarding the issue they had allow me to do call.

Now today is 4th november my second bill had generated but still no action had done by vodafone.

I request you to refund my amount & do the necessary action on Earth Cellular at Nalasopara west Vodafone mini store

Regards,
Bharat 9769973797
bharatvoda
 
Nov 4, 2015

bill payment not process

Earth Cellular Vodafone mini store at nalasopara west.

regards
9769973797
Karuna Lulla
 
Nov 1, 2015

Wrong bill charge

I am a Vodafone postpaid user (+919619091838). On August 25, 2015, I had asked Vodafone customer care to change my Data Plan from 500 MB - RS 150/ month to 1GB - Rs. 175/ month. Instead, they charged me for both the plans for the months of September and October despite immediate and repeated complaints. They never bothered to reply to my complaints on email.

This has happened to me before as well when I asked them to stop charging for a deactivated service and yet they charged me for 2 months.

I have also complained against the poor network in my house since the past 4 years. But they never made a single effort to do anything about it.

I have posted more then 30 posts on twitter, but no one can manage my request either.

Please look into my request.
Mohini Mukund Bhat
 
Oct 23, 2015

changing plans without asking me

my mobile no.-9819331020-plan changed once without my asking to what I said in my followings -went to Goregaon-east gallery near Rly station-change was done in system with complaint--2 nd time in bill period 25.08.15 to 24.09.15 again to 1234.48 rental not asked by me-i have not paid it-informed to same gallery-told to shift to 299 rs. rental-what staff had put in system i don't know-objecting to ask anyone by this or any company to have their connection or for any plan information and any plan change & also they make changed in their systems in gallery for any no. connected to them when the customer goes--sits with staff and then done but any how the customer doesn't have a stamped-duly signed---official copy of the said things---so no proof is with the customer--who is the authority speaking on your phone---no one has legal identity of the speaking person of the said or any mobile company--Urgently legal full action under all the concerned laws on Vodafone--for deceiving their customer--exploiting money by doing such things and still they ask to pay such bills--I need compensation for troubling me by doing this by by all means--recovery of my bill previously paid as the plan was changed by them-not by me-- compensation under consumer act--for my mental--physical--financial loss--deceiving me!-- for also their services are not proper---calls disconnected many times!---legal action for all and compensation for all---now my plan as was told to said gallery is 299-rental--they must all send call details even to customers--including land-line & mobile services given by all the legal companies--M.M.Bhat--Mohini Mukund Bhat.
sachin_M
 
Oct 11, 2015

Lost mobile with Vodafone Sim

Dear Sir/Madam,


I am Sachin and
I have lost my mobile along with Vodafone SIM card. The mobile number is 8879122760 . Kindly block the SIM cards to prevent misuse.



Regards,
Sachin M25

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