i bought a new connection of vodafone postpaid no.8860004380..as i told them to give me a plan of rs325 in which they stated me that i will get these benifits:
1. one vodafone no. lifetime free
2. 1000 mins every months free on any network
3. free itemised bill service for lifetime
4. every month 2 movie tickets
5. coupons for pizza hut
i accepted this offer and made a payment of rs 250 for there new connection as there security charges..by cash payment to one of there agent who came to my residence..my no. got activated on 25-may-2011
than they called me for knowing that which no. i want to make lifetime free...i told them the the no. than my no. got activated...next one of there agent came to my home...for giving welcome kit..
i asked several things from him:
me: my plan?
agent: rs 325...1000mins free any network and 1 no. lifetime free....he told that the same plan has been activated
me: free no. has been actvated
agent: yes (he called one of his supervisor to make this confirmation)
me: what about movie tickets and pizza coupons?
agent: we dont offer any kind of service like this...the agent called you was misleading to you
agent: your itemised bill service is for 3 months free
me: but they told me its free for lifetime
agent: no not at all we dont have any such scheme
i got that the agent called me and told lie just to make his sale..
that was the first part of their fraud..
than on 12-june-2011 i recived a message from their side that " ur caller tune has been activated charges rs 30 song selection rs 15"... i never made any reqeust for any kind of service like this...i deactivated the caller tune..
than on 23-june-2011 when o checked my mail acc. [email protected]
i recived a mail from their side regarding my bill..i was shocked to see my bill...IT WAS OF RS 653 ..AND IN BILL IT WAS MENTIONED THAT PLAN IS OF RS 199 NOT OF RS 325(which i requested from them)..
AND I SHOCKED TO SEE THE NO. WHICH I REQUESTED FOR FREE FOR LIFETIME..THEY PEOPLE CHRGED FOR THAT NO. TOO..
immideatly i called there coustmer care no. and ask for the same...they held up my line for a long time..and told me that i have a plan of rs199 activated on 28-may-2011...i told them i never requested for change my plan..than they told me to visit the vodafone store in model town..
i went there on same date 23-june-2011 and got a token no.144...
than they called me on counter no. 3 i told her my problem and showed their bill of my mobile on my laptop and she checked her database and told me the same that my plan have been changed on 28-may-2011...and my lifetime free no. is also deactivated on the same date i told her that i never requested for plan change..i also told her that caller tune problem than she told its free and promotional service i showed her charges of that caller tne on my bill..
than i told her about their marketing department ..hoe they people offer various FAKE add ons and offers for their sale..
she didnt say anything...
i told her to deactivate my no.
she said "YOU WILL HAVE TO PAY THE ENTIRE AMOUNT THAN I WILL DEACTIVATE IT"
i said"why...you people made me fool and now you r saying me to pay the bill..which is gentrated due to your mistake "
she said" you will have to pay"
i said" i m moving towards consumer court"
she said" ok go"...
plz take action against them..