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Volkswagen car, Phoenix car dealer

India,
Kerala

Consumer complaints and reviews about Volkswagen car, Phoenix car dealer

Fikiry
 
Sep 12, 2017

Unpleasant dealings

FIKIRY K T
PALLIYALTHODI HOUSE
KUNNAPPALLY
PERINTHALMANNA
KERALA
Mob: 9539097570
Fikiry.javed@gmail.com

VEHICLE NO. KL53A 454

Dated 13th September 2017

To whom so ever it may concern

I am Fikiry Javed, residing in India(Kerala).

This is to bring into your notice that I have been using Polo TDI full option model vehicle (Vehicle no. KL 53H 454, still under warranty period) from 2014 which is now lying at Phoenix Car Dealers, Malappuram Kerala, India from 11th August 2017 .Unfortunately two months ago, I started facing problems regarding acceleration and the engine sound. It all started after the vehicle was taken for a sudden diesel engine upgradation by Volkswagen dealers,Phoenix Cars, Malappuram Kerala, India on a sunday. After this service, initially my vehicle got terribliy noisey and gradually it affected the acceleration as well.

It was given to the service station at Volkswagen Cars, Phoenix Car Dealers, Malappuram District, Kerala, India on 11th August 2017 and I regret to say that the service people are not giving me a convincing answer from then on and they couldnot resolve the issue till date, which is extremely annoying and beyond my patience.

This is not the kind of service we expect from a reputed car manufacturer likes Volkswagen.Its very unpleasant to deal with a situation like this. The service people have been dragging the situation for more than a month now and This is to bring into your notice that if the problem is not getting rectified this week we will be forced to take legal action against the the local dealers which wont be very pleasant for a company .Now we also fear regarding the genuity of the car parts inside the vehicle. Its a usual practice here in kerala to replace the original parts with the duplicate during such incidents.

Therefore, I request you to take the situation on a serious note and take up the needful action at the earliest so that it would end up our relation with the dealer on better ground.

Thanking you,
Rgds
Fikiry K T
+91 9539097570

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