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VOLTAS LTD / SPLIT AC

India,
Chandigarh

Consumer complaints and reviews about VOLTAS LTD / SPLIT AC

Voltas Social
 
Oct 9, 2020

POOR PRODUCT QUALITY OR DEFECTIVE PIECE

Dear Customer,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [email protected]

Regards,
Voltas Online Team
Voltas Social
 
Oct 1, 2020

POOR PRODUCT QUALITY OR DEFECTIVE PIECE

Dear Customer,

We are sorry for the experience you had. We request you to kindly share your complaint number or registered contact number along with the area pin code at [email protected] so that we can assist you further.

Regards,
Voltas Online Team
Amdeep
 
Sep 30, 2020

POOR PRODUCT QUALITY OR DEFECTIVE PIECE

I purchased new Volta's AC of 1.5 ton "Hot and Cool AC" in July'2020 from "Utility Trading Company" Sector - 35, Chd and in its initial 15 to 20 days it works properly and after that product loosing its cooling capacity. It stop functioning properly. Which AC cools the complete room in just 15 to 20 minutes even at 25 degree temperature , now it takes "One and a Half Hour" for cooling and to reach that required temperature.

Have complained many a times to the customer care, to their respective agencies and from where i bought a product (Utility Trading Company) but no one is giving any accurate resolution to the problem and just doing formalities and closing my complaint calls without my satisfaction and without complete resolution to the problems.

At the time of engineer visit, they said as installation has not done properly and due to that there is GAS Leakage in pipe and then done their formalities and re-filled the GAS but still its not working and its cooling capacity is zero.

I have Emailed them on their respective email ID's and have spoke to their agency's agents and to customer care also, everytime they said ok will arrange a visit by an engineer and while engineer visits , he just checked the room temperature and "Neither Bother that how long it takes to change the room temp and at what temperature of AC". They just clicked the pictures of changing room temp and said it working. No matter how Slow its working compare to its initial days.

They don't even listen to you completely and closing the customer complaints by themselves whether customer is satisfied or not. They just make their customer fool and just looting them by providing poor quality products which works in its intial days and then stops functioning.

Rather then resolving customer complaint, they pass tantrums that it's our mind set as their products are working properly (which is not the Truth).

I have been complaining from a month and this is the hight of harassment and still get no resolution from their end.

Very Worse experience with Volta's Products and Services. Extremely Disappointed.

They are not giving resolution to the product, Neither they are ready to Replace it, Nor they are Refunding my Amount.

These type of Fraud Companies should be "Ban" in India who are making Fool to the customers and selling Poor Quality Products.

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