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West Bengal

Consumer complaints and reviews about WBSEDCL

Feb 9, 2017

re-open my account

i am a already existing register consumer of wbsedcl , unfortunately i forget my password but can not create my duplicate user , so i request to u please re open my account consumer i.d. 422046717 & inst no - 01786851 , for online transaction , mob- 8906783407 , email. [email protected]
Feb 8, 2017

closed my customar login account

Feb 6, 2017


I want to remove my online account Consumer Id-422046717 and installation no. 01786851.Please me the procedure how toaccount or remove .
Feb 6, 2017


I want to remove my online account Consumer Id-422046717 and installation no. 01786851.Please guide me the procedure how toaccount or remove .P.8906783407 [email protected]
Feb 6, 2017


I want to remove my online account Consumer Id-422046717 and installation no. 01786851.Please account or remove...PHON 8906783407
Feb 6, 2017


I want to remove my online account Consumer Id-422046717 and installation no. 01786851.Please guide me the procedure how toaccount or remove .
Feb 6, 2017


I want to remove my online account details against the Consumer Id-422046717 and installation no. 01786851.Please guide me the procedure how to delete account or remove . By mistake I have create an account in different consumer ID. Please help Asap.
Feb 3, 2017

Unable to log in despite of being registered

Dear Sir,
I have successfully registered in the WBSEDCL online portal but every time I try to log in, a message is appearing "No portal roles are assigned for this user.If this problem persists, contact your system administrator". Please help and resolve the matter the earliest. Otherwise I am unable to pay bills online.

Thanks and regards,

Prabir Kr. De
WBSEDCL Consumer Id: 152177755
Email- [email protected]
Mobile- 7998283078
Feb 2, 2017

Abnormal Electricity Bill-Consumer ID-123217421

Abnormal Electricity Bill-Consumer ID-123217421
Dear Sir,

I GOUTAM ROY Consumer ID-123217421 residing at Flat No: 501/B Block No.Krishna, Koyla Vihar Abhinandan VIP Road, Opposite Poddar Engg College,Kolkata-700052 (24 Parganas-North), would like to bring to your kind notice that I have been receiving my electricity bills in much excess since MAY’2016 from WBSEDCL.

I’m believe in Energy Conservation and use Electricity in my apartment with every care taken to conserve the energy. Considering my Energy Conservation practice as I am also working in Damodar Valley Corporation as Supdt Engg which is a power sector in Eastern Region, I should not be receiving a quarterly bill amounting to Rs.10,000/- plus. May be some kind of POWER THEFT or FAULTY METER is causing me with this kind of billing. I also found pulse light of my electricity meter blinking on very shorter intervals , even when just two fans are in operation in my apartment.

I had lodged my said above grievance on 02.02.2017 at Teghoria Electric supply office(WBSEDCL) through hard copt as wel as also in WBSEDCL GRIEVENCE PORTAL VIDE DOCKET NO : 6665996, and same is for your reference to take action in this regards, please.

Sir, we are mediocre people and such kind of faulty billing causes us too much of problem mentally and financially.

I would beg your kind self to please look into resolving and helping me in the matter at the earliest.

Thanks & Regards,

GOUTAM ROY PH: +91 9433919698
Jan 31, 2017

Reason of Application Witheld


I applied for new connection, my application no 5001396331 and made payment & submitted document on 10-01-2017. After inspection we are check the status our application result shown withheld but we known any reason.

Please inform me reason the withheld above application.

Thanks & Regards

Dulal Chandra Dey

email no- [email protected]
Jan 11, 2017

Money deducted from bank, bill not submitted

Hi consumer ID: 102471402

Bill payment for Feb2017-Apr2017
Bill was not successfully paid but money deducted from Bank
Transaction Time: 11 Jan 2017 at 10.36 am
Invoice No: ############
Transaction Narration: 005743 Citrusp* ntescl
Money deducted from State Bank of India: 454 Rs
payment gateway: ICICINW
Current Status: Pending
Jan 4, 2017


Dear Sir ,
I am Bhaskar Mondal. The wbpdcl job vacancy apply . My collage name is not show this page.
My Collage name is HSB POLYTECHNIC ( AICTE) , Tasarkata , suri , Birbhum , WB 731103

Please sir the apply is MOST URGENT

Thanking You.

PH - 7098430974
Jan 4, 2017


Respected Sir/Madam
I want to take another new connection for my house(domestic) with same holding no.Whether,I am eligible or not.If not eligible what's the reasons thereof.My E-Mail ID:[email protected]
Pl give your reply to my e-mail address as soon as possible you can.
Thanking you.
Jan 3, 2017

unnecessary electric bill

Dear Sir/Madam,

This is to inform you that I am facing lot of issue regards to quarterly electric bill. Up to the month of may 2016, I received relevant electric bill for i.e. 602.46/- (including three months- Mar, Apr, May).

Suddenly, I received 2531/- on the month of Aug 2016 & I submitted an application/complain on 14-June-2016 to intimate about the issue as well as to fix it ASAP. Support from electric office visited my house & confirmed that this kind of billing issue will not be happened in going forward. Since I am only a earning member in my family, it was quit impossible for me to manage the huge amount before the due date but I had to do this anyway. Again, on the month of Nov 2016, I received 1340/- electric bill & I complained about it but no action was taken by electric office. I was really shocked to see it again.

Again, I received 5334/- amount bill up to Feb 2017 (for Dec 16, Jan 17, Feb 17) & I paid some amount of it. Thing is that it really becoming a burden to me to bare this amount of bill.

This is my humble request to take an urgent action on this.

Chanchala Halder.
Customer ID: 115135376
email: [email protected]
Sujit kumar barua
Dec 29, 2016

Excess bill

Amar 6 mas theke electric bill onek bese asche. Thai ami apner kache anuradh korche je amar METER are MAIN dekhe deber jono.are keno ba asche. Amar consumer no -- 102307157
Dec 28, 2016


Everytime I make an online payment to WBSEDCL I see payment can not be made after successful payment
this is the application issue
please fix the bug asap
it confuses customer that they made a successful payment or not


Dec 21, 2016

please update online payment receive copy

My con. id 113000677. Inst. No. 00207583. I am Payment 1 month bill.
5/12/16. but not show receive copy. please update online payment
receive copy. Landmark:South Ramnagar Mobile no. 9874156580. I am mail Last 2 time crmcell <[email protected]> but not solve my problem.
Soumitra Ray
Dec 20, 2016


I applied for new connection my application no being 1003527677 and I made on line payment as per quotation on 10th November 2016.

However, till date I have no information with respect to the status of new connection and your portal also does not provide any information.

Requet quick action.

Soumitra Ray
[email protected]
Dec 20, 2016

Instalation no.

please give me my Instalation No. My Consumer Id is -100091067, Name Tarun Chatterjee, Vill - Mohispota, P.O.- Natagarh, P.S. - Ghola Mob No.- 9830469896
[email protected]
Dec 20, 2016

Instalation no.

Dear Sir,
Please give me my Instalation no. My Customewr Id is 100091067, Name - Tarun Chatterjee, Add- Vill- mohispota, P.O.- Natagar, P.S.- Ghola , Kol - 700113, Mob No. - 9830469896.

Thanking you
[email protected]
Dec 19, 2016

Remove online login account

I want to remove my online account details against the Consumer Id-101545323 and installation no. 8456843.Please guide me the procedure how to delete account or remove . By mistake I have create an account in different consumer ID. Please help Asap.
Dec 14, 2016

non- receipt of e-payment electricity Bill

I have online electricity bill payment on 13/12/2016 at 07:48:58AM. The amount has been deducted from my bank account. But i was not received any e-payment confirmation. Merchant order no.Q201613074854937123036924,
Citrus Ref No. CTX1612130219476669825 of Rs.1253/- and my consumer no.123036924
Dec 10, 2016

More than 3 months, till not i am not get new Connection to my residence


This is to inform you that I Aloke Kumar De, resident of 42, Puccatole Road, Nabadwip Nadia, applied for a New Connection for my home on 1st September 2016 vide Application no 3002036493, Cust Id is 301997974. I have made the full payment on the same day i.e.01.09.2016 in the Nabadwip Dist. Office. But till date i am not get my said connection from the said office. When i asked to the concerned officer about my connection he told me that pls wait for another some month because the meter is not available. Sir/Madam I have deposited Rs. 6000+ before 3 months and till date i am suffering for the connection. Pls look in to the matter on urgent basis and inform me accordingly over phone or email.

Waiting for your suitable reply.

Thanks & Regards
Aloke Kumar De
(M) 7501333969/9674519958
E-mail - [email protected]
Dec 1, 2016

excess bill

i am Ajay Agarwal residing at 345 rajarhat main road, Srijan Heritage Enclave 3-5B. my cust id:123217239 inst no:08584385 my bill is excess from April 2016 but still i paid this time also received with excess amount. I dont use as much as according to your bill.so please resolve or check this time i will pay the amount but i need to rectify the bill and credited to my billing so please resolve.
Thanking you
Ajay Agarwal
Dec 1, 2016

: Objection for the Position of Newly Proposed Transformer Installation

Respected Sir/Madam,
This is to inform you that I recently came across about the fact that the WBSEDCL Madhyamgram decided to take place the Transformer installation for my apartment Sradhargha (Madhyamgram, Basunagar) and the position of the Transformer setup near to my flat (1st floor front facing, East side). I have serious objection on this fact.
I hereby request you to review and take necessary action against my objection for the position to setup transformer near to my flat (1st floor front facing, East side) of Sradhargha.
Address: Flat No. 1A situated on the first floor South-East-West side of the multi storied residential building cum complex building named as “Sradharghya”. Sanctioned plan No. 368/MN/2013-14 dated 30.05.2013. Madhyamgram Municipality Holding No. 128 of Ward No. 7 now 8 in District North 24-Parganas, Bosenagar, Police Station.
This objection is to avoid any harm caused by any electrical failure in future which may cause any health issue or financial damage to my family and/or flat. Also, it is not advisable to install high power transformer near to my flat which will also cause health issues due to continuous electromagnetic emission.
Please help to look into this serious matter and help to sort out the location of the transformer to be installed which should be at good distance from my flat after my review and confirmation before final installation.
If required, please help to inform me to discuss before your final installation so that I can also be present at that moment and provide my concurrence.
Yours faithfully,
Susan Das
Mob : +91 9830282033
Email: [email protected]

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