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West Bengal

Consumer complaints and reviews about WBTC

Nov 18, 2017

Non-performance of the bus conductor

Respected Sir,
I have boarded a bus (Route No. AC 37A, T.No.19402 Volvo AC WB050874 at 10:12:46 hrs.) from Garia bus terminus on 18.11.2017. A young woman was sitting on a twin seat placing her baggage on the vacant one. As I asked her about the vacant seat, she replied that the same was reserved for her friend. So, I requested the conductor to resolve the dispute, but surprisingly, the conductor has told me that the seat could be reserved till the departure of the vehicle. I am really astonished.

Therefore, you are kindly requested to take necessary actions in this regard, so that, further no passenger would be harassed in this manner.
Thanking you,
Yours faithfully,
Barun Maitra
Sep 12, 2017

Non-availability of buses from Thakurpukur 3A stand

I want more WBTC buses from 3A stand.

No buses to sealdah or howrah from there in the morning between 8.25 - 8.45 am
Sep 7, 2017

Irregular AC41 Bus service

There are very few AC41 buses from Santragachhi to Ecospace that too there are no fixed timings for the bus. AC41 is never available during peak office hours. The last bus leaves Ecospace around 4pm, i guess. Whats the point of operating a bus when office commuters are not able to avail it. Most of the time this AC41 bus is untraceable in the Pathadisha app.
Sourav Ash
May 26, 2017

Conductor not giving ticket

I boarded a C8 bus (WB 11C 5165) on 26 May 2017 at around 1pm from sector 5 to Barasat.I handed him ₹ 13 which is the fare but he returned me ₹3 and didn't gave me the ticket. I found him doing this with many, whosoever's fare is ₹12-13, he is taking ₹10 and not giving them ticket. Please take action against them and make WBTC a profitable organisation.

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