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Whirlpool India

Andhra Pradesh

Consumer complaints and reviews about Whirlpool India

Whirlpool Support
Aug 20, 2019

Regarding Non repair of Refrigerator

Dear Team,

We got it checked with the service team and confirmed that our service team has shared the final communication to the customer. We request your understanding on the same.

Whirlpool Support
Whirlpool Support
Jul 2, 2019

Regarding Non repair of Refrigerator

Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Whirlpool Support.
Jul 1, 2019

Non repair of Refrigerator

Dear Sir,
Complaint Ref # 0619002888
With ref. to the above, I made a complaint of non working of my Double door Refrigerator and after a few days of persistent follow up with the local customer care at Visakhapatnam, a technician turned up and stated that the "electronic board" is malfunctioning and therefore has to be replaced. This happened on say 10th June or earlier.
However, I regret and with a deep sense of anguish, I wish to plead that so far the spare is not available and further more I am trying to follow up with Shri Prakash the local Manager who does not appear to be positive and forthcoming, let alone respond to voice calls and text messages. I am told by the technician that this being an old model fridge, the spare is not readily available.

I am at a loss for a solution and therefore request you kindly to intervene and expedite the repair of the fridge. The old faulty electronic board has been taken away and there is no hope for a quick solution, even after 3 weeks of complaint lodging.

This reflects rather poorly on a reputed brand like yours.
V. Narayanan.

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