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Consumer complaints and reviews about Whirlpool

Jul 5, 2020

Refrigerator Warranty card missing


The refrigerator warranty card is missed while in transit of household and compressor failed which another 3 years warranty.

1) How can i get the duplicate of the Warranty Card?
2) On the refrigerator every detail available like Serial No, Model No and etc.. which can easily retrieve the warranty details from the Whirlpool. But Whirlpool still insist the Hard Copy of the same to get replacement. How does the WhirlPool insist the hard copy (Paper Copy) which was given 6 yrs back?
3) What is the policy on the replacement if we lost the Warranty Card?

As i searched in the net, there are couple of complaints on this with Consumer Court as well which they are taking action on it seems.

Please help me to get the replacement of the same.

Whirlpool Support
Aug 27, 2019

Regarding graded product

Dear Team,

Customer appliance is graded and as per company policy, In graded appliance we are not providing any warranty and service will be provided in chargeable basis.

Whirlpool Support
Whirlpool Support
May 21, 2019

Regarding graded product

Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Whirlpool Support.
May 17, 2019

graded product

i purchase a split ac from amazon when i receive product the remote was not working condition. when i call to whirlpool toll free number the company employee said to me this product is graded. i purchased product on 6th november 2018 and i complaint to this issue 5th april. so the company cheat to me and i am not satisfy from customer satisafation service. please take this concern seriously. take necessary action. i have orignal bill to this product.
thanking you
m. 9541410410
Whirlpool Support
Mar 11, 2019

Service complaint

Dear Sunil Aggarwal,

We got it checked and confirmed that our service team has already shared the final communication with you regarding issue and same has been confirmed from your end. We request your understanding on the same.

Whirlpool Support
sunil aggarwal 20133
Feb 23, 2019

Service complaint


I purchased top loading washing machine in December 2016.

In January 2019, the machine washing tub was not working. I lodged complaint and engineer replaced the capictor belt on Rs.2100/-.

Now within one month, again machine washing tub was not working. Now Engineer says gear box is not working and needs to be replaced at Rs.6500/-.

Within one month, the same problem came. I have already spent Rs.2100/- and now for replacement of gear box I have to spent Rs.6500/- which is very high for me. In approx. 2 years time, the machines gets out of order twice.

I am valued customer and I always purchased whirlpool product because of his quality. But this time I am unable to understand as to why this problem came.

I shall be grateful if you could kindly instruct the engineer to replace the gear box on free of cost or charge minimum amount.

Sunil Aggarwal
D-25 Pocket-B, INA Colony, New Delhi-110023
Aug 24, 2018

compliant not attended despite of AMC taken

shameless attitude of attending complaints. despite of taking amc as well, there is no response for attending complaints.
Whirlpool Support
May 23, 2018

Amount not refunded

Dear Customer,

Our service team tried contact you but couldn't get through. Please share your convenient time and alternative number in order to assist further.

Whirlpool Support.
May 19, 2018

Amount not refunded

I purchased Whirlpool 240 L Frost Free Triple Door Refrigerator. A
technician visited for demo on 10th May. He suggest to get a stand for
Refrigerator worth Rs. 1400/-. I gave him Rs. 400 in Advance and He
promissed to install the stand on the next day. Later I realized that
stand is too costly compared to local market where stand price is just
Rs. 500. So, I called the technician to cancel the order of stand and
return the amount of Rs. 400/- given as advance. But he told me that
He has already deposited the amount to the company and he can't return
it. I contacted helpdesk of whirlpool through email. They called me and assured me for the refund. But it was not refunded. Now, Even helpdesk is not replying to my emails.

So, I want you to look into the matter and return me the amount.

Details are as follows:-

SR Number: DL0518009158
Whirlpool 240 L Frost Free Triple Door Refrigerator. [IMEI/Serial No:
Mobile No. of Technician : 8512878656

Contact : 9868603677
Oct 2, 2017


I had got my refrigerator repaired by Magic technologies and faced some issue with it when it was still under warranty period. I tried to contact the service centre on various phone numbers given in the bill including toll free number for many days. It either said temporarily out of service, busy tone, please check the number you have dialled and so on. Only since yesterday the toll free number is connection however it says they are off due to festival and today due to Gandhi Jayanti. The warranty was for 3 months & gets over on 2nd October but looking at how things work, my warranty will end. I do hope some action is taken and the warranty period is extended as they were off during the time of complaint and didn't respond before that.
Jul 24, 2016


Purchased refrigerator 4 months back .
Not working since we purchased it.its been more than 4 months we are complaining but no response from the company.
Aanwar Ali
Jul 7, 2016

not cooling and not working properly

not cooling and not working properly
Jun 15, 2016

Need Duplidate bill of AC

Hi Team,

I had lost my Bill of Whirlpool AC. can you please provide me the duplicate bill to my Mail id ([email protected])
or call me @ +91-7702299540
nagender gupta
Jan 15, 2016

refrigirator problem

Bad product nd bad service nd bad technical plz call me
nagender gupta
Jan 15, 2016

refrigirator problem

Bad product nd bad service nd bad technical
nagender gupta
Jan 15, 2016

bad service nd bad technical in refrigirator

Hum bhout presan h humne Jb se refrigerator liya hai tb se Isme problem aa rhi hai or technical wale bvi aakr dkhte h phr bolte h Ki y problem. Chlo problem h lkin Jb bvi Shi krke jate hai uske 1 mahine bad phr kharab ho ja ta hai hmne km se km 10 bar tkh krva Chuke hai phr vhi problem aati hai Kya kre ab kuch samjh me nhi ata or super technical bhi aye vo bhi Shi krke jate h phr bhi Shi nhi hota ab aap hi batiye Ki itne bar rupee dene se kuch kam to hota hi nhi h hmne Isme kam se kam 10000 rupee fsa Chuke hai ap plese hum se 1 br Bat kijiye ya to iska solution nilaliye..Apki bhout kirpya hogi humara refrigerator 360 ltr ka hai or triple door.....
Sep 22, 2015

lost bill

i have lost my whirlpool refrigerator bill, though i know product ser no. and all details.

however it is still in warranty period, so how i can avail warranty.

pl reply.

Mob: 9481925014
Sep 14, 2015

Washing Machine

From the last month 16 Aug 2015 my Complaint no 0815009686 has not been resolved
Nivedta Tiwari
Jun 18, 2015

S.E. behaviour

I have a whirlpool 360 degree fully automatic top loading Washing machine in which i had pressure sensor problem today for which i registered a complaint with whirlpool. Today late evening a man comes to my house & says he is frm the company so as earlier also these service engineers have been coming i never asked fr their id as they had one round their neck..afyer looking at the machine fr smtime... this man started to ask strange questions.. like when did u buy this..WHY the water is overflowing.. show me all the papers including the AMC..which i gave..poimt was that he was not concentrating on the problem but was beating around the bush..he did not know how to repair it..he did not even know which screws to unbolt which part. Thisade me suspicious o asked him abut his whirlpool id ..which he did nt have..thrn i asked him fr his employee code as he was saying he is working with this company fr last one an half year he did nt have.. said abhi bana nahi hai..and he was on his phone constantly and someone was assisting him in his repair.which he could not..i asked his employees name and number which he was reluctant in giving earlier..but later said I'll make you talk to him on my ph. And this great man named Ravinder chauhan..said id abhi banane gaya hai...aajayega..if u want to complain..my name is so & so u complain in my name..
Now i want an answer frm the whirlpool that is it so their service engineers do not have any id proof of the company..and secondly can a service center owner can so fearlessly ask to complain about himself...is their no law and order in the company..isin't the companies image and customrs saftey is at stake here..i wanted to lodge an fir here.. but after many efforts of calling ur whirlpool customers care center and many ''please hold the line maam''on which they never return.. i got this site of yours to file my complaint.. hope I'll get the answer to my questions soon !!
May 11, 2014

no cooling


we have complaint many times regarding our refrigerator they have visited 2 times by calling 10 to 15 times at their customer care. they have charged approx 2000 rupees in this 2 complaints. now again refrigerator not working they are not helping us at all . last complaint no. was 16856 and we have copies of their bills too.their executive doesn't even recieve our calls.rishi 9810416134

b n katyal
May 18, 2013


the company engineer was repairing my washing m/c with old repaired PCB for the price of new......and was in argument that the company only has given this to him...there is no new PCB with the company.........when i confronted him...he rushed out the house saying hell be back tomorrow with new PCB....the charges for the said repaired PCB were quoted as rs3500/-......and rs 1500 is alerady as advance to him with the invoice......pls help us....already 4th day of complaint.......with whirlpool company...
Dec 13, 2012

No replacement no repair.

I bought a Whirpool Washing machine 2 years back and its in warranty but I have done 100 complaint within this period of time. It got some problem again since 20 days company is refusing to have that part available and they are refusing to replace the machine. There is no such terms and condition mentioned in company documents.
Please help me
Thanks & regards

Nov 18, 2012

warranty Problem

Now Problem is Resolve...
Jul 8, 2011

Bad product, service and replacement parts for aircondition


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Sep 15, 2010

Defective Washing Machime & poor Customer Care

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