Log inRegister
Submit Complaint

Xiaomi India

Andhra Pradesh

Consumer complaints and reviews about Xiaomi India

Jan 21, 2019

Pathetic Service : Order number 5190119314066741


this is a pathetic service, booked an order on saturday.

From then there has been no action on this.. Only excuses i get when ever i reachout to them.

1. I cant cancel the order.
2. I cant change the delivery address
3. Your customer service team has no udpate on the order. Everytime excuse technical issue.

What the hell is this can you explain...

Team can somebody help

Pathetic Service :  Order number 5190119314066741

Nov 23, 2018

Defective phone denied to be replaced

I bought Xiomi MI A2 from amazon it was delivered to me on 4th November 2018. The phone came with one year warranty.

15 days later, I started observing defects in my phone:
1. Mic- Goes silent on calls. i.e. my voice becomes completely inaudible to the receiver.
2. Speaker- The sound distorts intermittently and becomes aweful.

I reached out to customer care and seek for replacement .The executive told me that the replacement period is limited to 10 days after delivery of the product and I can claim for repair from any customer care center.

But when I read terms and conditions for the mobile handset on MI website (https://mobile.mi.com/in/service/warranty/) , It is mentioned that repair or replacement can be done over company's desecration within the warranty period and it is not mentioned anywhere on the handset section of the T&C that the replacement period is limited to 10days only.

To confirm this I visited customer care center and the representative there told me that he can change all the mobile parts in order to fix the defects but not replace the product. He doesn't clearly comment on the part that during his action course he will not introduce any new defect.

Hence I claim for replacement of the product on the basis of warranty.

Defective phone denied to be replaced

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code


    Recently Updated Complaints

    Teleperformance india pvt ltd - Data entry work
    air I am paying money 790.00 this company as a...
    cbse.nic.in - Regarding correction in the spelling of my middle name.
    Sir am student of CBSE and In my 12th Board documents my...
    SABPAISA - Regarding deduction of additional amount during generating...
    Respected sir, I would like to inform you that I had...
    [email protected] .com - Unable to play cash games
    My account is not responding to play cash games. Account...
    HCL Technologies - PF Transfer
    I have been requested for PF transfer from previous PF...
    kbc - Anand Kumar
    I got a call today from +923100487411 on Whatsapp. He...
    Ganja two women shopkeepers - Ganja seller
    Sir me apko ye inform krna chhti hu ki yha bishanpura...
    HRTC - Too much waiting time and loudly playimg music
    Hi Team, I am traveling on himani(2*2) Dharampur, Mandi...
    Ganja,charas - Ganja seller
    Sir me apko ye complain letter isliye likh rhi hu apko ye...

    User Registration

    Already a Complaint Board member? Log in now.
    E-mail address:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Forgot your password?
    E-mail address:
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username