Log inRegister
Submit Complaint

Xiaomi India

India,
Andhra Pradesh

Consumer complaints and reviews about Xiaomi India

pradyut139
 
Jan 21, 2019

Pathetic Service : Order number 5190119314066741

Hello,

this is a pathetic service, booked an order on saturday.

From then there has been no action on this.. Only excuses i get when ever i reachout to them.

1. I cant cancel the order.
2. I cant change the delivery address
3. Your customer service team has no udpate on the order. Everytime excuse technical issue.

What the hell is this can you explain...

Team can somebody help

Pathetic Service :  Order number 5190119314066741

smreedhi08
 
Nov 23, 2018

Defective phone denied to be replaced

I bought Xiomi MI A2 from amazon it was delivered to me on 4th November 2018. The phone came with one year warranty.

15 days later, I started observing defects in my phone:
1. Mic- Goes silent on calls. i.e. my voice becomes completely inaudible to the receiver.
2. Speaker- The sound distorts intermittently and becomes aweful.

I reached out to customer care and seek for replacement .The executive told me that the replacement period is limited to 10 days after delivery of the product and I can claim for repair from any customer care center.

But when I read terms and conditions for the mobile handset on MI website (https://mobile.mi.com/in/service/warranty/) , It is mentioned that repair or replacement can be done over company's desecration within the warranty period and it is not mentioned anywhere on the handset section of the T&C that the replacement period is limited to 10days only.

To confirm this I visited customer care center and the representative there told me that he can change all the mobile parts in order to fix the defects but not replace the product. He doesn't clearly comment on the part that during his action course he will not introduce any new defect.

Hence I claim for replacement of the product on the basis of warranty.

Defective phone denied to be replaced

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    HDFC Credit Card - Address Verification
    Dear Sir, I had apply for HDFC Credit Card (Application...
    Videocon D2H - Worst Service
    Dear Harry, We apologize for the inconvenience. We have...
    NSDL - PAN Correction
    I HAD APPLIED FOR PAN CORRECTION THROUGH EKYC ESIGN, MY...
    Jio - Jio recharge failed. Money has been deducted
    During a Jio recharge of ₹399 on my Jio number through...
    Customers [email protected] - Refund Finance Charges
    I have done the 98,000 transaction with my credit card on...
    Grassroots Academy - Grassroots Academy
    Grassroots Academy is India's top coaching for MSc...
    PAN NSDL - temporary token number not received on my mobile
    I have paid for the E-Sign verification through net...
    The GHMC commissioner,
 hyderabd - illegal construction in Huda park
    To,
 The GHMC commissioner,
 Respected sir, 
I...
    JIO Prime Recharge - Recharge failed and money has been deducted
    During a Jio recharge of ₹399 by Gpay on my Jio number...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username