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Yatra bus booking

India,
Delhi

Consumer complaints and reviews about Yatra bus booking

yatraforums
 
Oct 14, 2021

Yatra.com bus tickets cancelled by operator and no refund received

Dear Hariom,

Greetings from Yatra.com!

Thank you for your patience. We would want to inform you that your refund of INR 2035.00 has been processed from our end in the same mode of payment. Please note Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Regards
Yatra Care
yatraforums
 
Oct 14, 2021

Yatra.com bus tickets cancelled by operator and no refund received

Dear Hariom,

Greetings from Yatra.com!

We regret the inconvenience caused. We will have this checked and will get in touch with you via call or email at the earliest possible time to sort this, request you to kindly allow us 4-5 working days. We appreciate your patience in this.

Regards
Yatra Care
hariom80035
 
Oct 13, 2021

Yatra.com bus tickets cancelled by operator and no refund received

I booked a bus for two seats from Delhi to Manali for 13th Oct 2021 with PNR -5715149565.
The contact number of the bus service is 7065495597 and he refused to allow us onboard the bus as Yatra does not pay the bus service operator( Travel Hub).
I booked two seats and amount of Rs 2035 was already deducted and I have got no refund for the same.
All our further bookings are also on stake due to this issue.
Attached is the call recording for conversation with bus operator.
I have sent multiple emails also to yatra support but got no reply on that.
The operator has sent the ticket cancellation message on my number but on yatra app it is still showing as confirmed
How will I get my refund
Attached is the screenshot of cancellaed ticket received from Travel Hub bus operator

Yatra.com bus tickets cancelled by operator and no refund received

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