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Zoomcar - Car Rentals


Consumer complaints and reviews about Zoomcar - Car Rentals

Jul 1, 2019

Pathetic Condition of Car


This is to bring to your notice that i had booked a car almost one month in advance on the zoomcar application.

My booking ID is JPS6B0YHJ.

I picked up the car from Koramangala, Bengaluru on 28th June 2019 at 8:30 pm.

It was the second time my experience in Bangalore of zoomcar was pathetic. The problems i faced were:

1) The pickup location provided was not at all clear.
2) After struggling and finding the pickup location, when i found the car. I saw car was extremely dirty from outside and the interiors were full of dust & stinking. Since i had no choice so i had to start my trip as there was no help available for me.
3) The cars both the front tyres were not in a good condition.
4) The music system and the USB Charger was not working properly.
5) Just below the steering wheel, a plastic part came out and wires were seen.
6) Everytime while starting the car,i had to give ignition atleast 3-4 times.
7) There was no water in the wiper water storage part, which i had to fill.
8) The place where we keep luggage had no carpet & was left all dirty.

I have posted the images on facebook on the zoomcar india page.

After struggling i was able to contact zoomcar support, they told me that you can get the car washed & we will give you refund upto Rs. 300 which is not fair at all.

I need some compensation for the same as it was risky to drive such car.

Zoomcar is cheating the customers.

Please provide the response for the same.

Thank you..!!

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